Lindsay Sin a youn

Knowledgeable and performance-driven Customer Success Manager with a wealth of experience in managing multiple accounts, building customer relationships,

onboarding and training customers, as well as supporting sales opportunities. Possess strong customer relationship management, outstanding work ethic, excellent problem-solving, communication, conflict resolution and analytical skills. As well as being a detail-oriented and driven person.

• Be the main point of contacts for customers in the scale segment
• Handle client emails and answer their questions and requests efficiently
• Help the Customer Success team in answering inbound calls and work with other teams inside the company to resolve customer requests in a timely manner
• Grow and nurture a portfolio of customers by understanding their goals and needs and identifying opportunities for growth to open opportunities for crosssell and upsell
• Maximise the portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
• Gather customer product feedback to help shape and define the product roadmap

BACHELOR IN BUSINESS ADMINISTRATION