Sales Support Staff
My Top Drawer July 2022 to present, June 2011 to August 2016
- Provide excellent quality, personalized service fitting bras and prosthetics
- Accurately calculate and process purchases; banking; place orders; stock and merchandising
Bookkeeper
Freelance January 2021 to present
- Provide software consultation and training for non-profit agencies
- Update and accurately input data for bookkeeping set up
- Assist with compiling data and ensuring documents for accuracy for annual review and audits
- Income tax preparation
Coordinator
Tanglewood Orchard Co-operative Homes Inc. August 2018 to March 2020
- Managed property, including supervision of part-time maintenance staff and contractors
- Greeted and assisted a diverse population of members with a variety of needs on a daily basis
- Processed monthly rent payments received by: cheque, EFT, or debit
- Created new databases to ensure accuracy in record keeping
- Responsible for all aspects of bookkeeping: data entry, payroll, accounts receivable and payable, reconciliations, audit preparation, and banking
- Arranged meetings for Board of Directors, General Members, and Committees; complete occupancy agreements
- Collected and processed all annual update packages; ensure all documentation provided; complete Rent Geared to Income calculations, and assess continued eligibility
- Maintained communication with the Service Manager, City of London
- Consulted with CRA, Cooperative Housing Federation, Coordinators' Association of Southwestern Ontario, NewViews accounting software supports and accountants regularly
- Researched and remained familiar with Housing Standards Act, Federal and Provincial regulations, Human Rights Act, and the Co-operative's Bylaws
- Provided knowledge and guidance to the Board regarding governing bodies and compliance
Caseworker
Ontario Works - St. Thomas July 2006 to July 2007
- Accurately and compassionately assessed eligibility, interviewed clients and monitored ongoing files for changes and continued eligibility
- Maintained excellent knowledge of all requirements, including provincial legislation and municipal policy and procedure changes
- Proficiently used computer technology and updated skills regularly
- Assessed needs and referred to agencies for job search, counselling and life skills
- Committed to team effectiveness: assisted on intake line as needed, completed phone assessments and scheduled visits; completed clerical duties
Home Day Care Provider July 2003 to May 2006
Caseworker
Ontario Works-London May 1990 to June 2003
- Reviewed for accuracy and updated files through Verification Team
- Managed files within provincial guidelines with successful outcomes
- Interviewed applicants, assessed eligibility, and referred clients to other agencies
- Frequently chosen for leadership responsibilities including acting manager and Unit manager
- Worked with a diverse population of clients with empathy, understanding and confidentiality
- Accurately completed file documentation and required government forms; calculated overpayments and arrears; presented professionally in court for London Police investigations
- Attended training and team building for skill development
Unit Manager
Maternity Leave Contract Ontario Works – London 1992 to 1993
- Supervised team staff, completed performance appraisals, prepared statistics
- Reviewed files and monitored outcomes of staff
