Lucas Watkins

Highly personable and dedicated individual with a strong foundation in customer service, eager to transition into the financial services sector. Proven ability to build rapport, effectively communicate, and efficiently resolve issues, aiming to contribute to a positive client experience and build lasting relationships within banking or insurance.

Mortgage Trainee Associate | Breezeful Mortgages | September 2024 – September 2025

• Completed foundational mortgage brokerage coursework and engaged in online learning modules provided by Breezeful Mortgages

• Participated in a mentorship program to develop expertise towards a future mortgage brokerage opportunity.

• Coached AAA hockey, Facilitated skill development sessions, adapting communication style to diverse learning needs

Lumberyard Customer Sales Associate | Home Hardware Building Centre | November 2021 – August 2022

• Fulfilled customer orders by actively listening to their needs and recommending appropriate products to achieve their goals. Provided detailed product information and managed customer inquiries.

• Matched clients' needs to appropriate products for their sports requirements. Managed inventory by stocking shelves, Processed sales and refunds accurately at the cashier station

Jr. Leader | BAMA Hockey Academy | September 2017 – September 2017

• Led players through on-ice and off-ice drills to enhance their skills and foster a love for the game. Demonstrated patience and the ability to explain complex concepts simply to diverse groups.

• Assisted in classes, read with, and engaged in games/sports activities with a mentee. Focused on active listening and building trust and rapport with the mentee

Mount Royal University | Sport and Recreation Management | September 2022 – August 2023

Athabasca University | General Studies | October 2021

Foothills Composite High School | Okotoks, AB | Graduate - With Honours | June 2020