M Wch

Professional and dependable individual new to the area seeking employment opportunities where I can apply my diverse experience in catering, food inspection, housekeeping, serving, customer service, and office administration. Strong organizational and communication skills with the ability to work efficiently in fast-paced environments while providing excellent service and maintaining high standards of professionalism. I am eager to contribute to a team and continue developing my skills in a positive work environment.

Server/Housekeeping - Regency Retirement Resort - Vernon, BC

(2025-04 - 2026-02)

• Serving duties at resort restaurant
• Housekeeping duties in a retirement community

Customer Service Representative - Intouch Cx

(2024-10 - 2025-01)

• Handled a high volume of inbound and outbound customer calls
• Resolved customer concerns and provided product or service information
• Maintained detailed call logs and updated customer records
• Consistently met or exceeded performance targets for call resolution time and customer satisfaction

Co-op

(2024-08 - 2024-11)

Catering Captain/Suite Hostess - Westerner Park

(2022-09 - 2024-05)

• Coordinating efforts between chef, kitchen staff, bartenders and management to ensure a quality customer experience
• Set up event and maintained buffet lines for various special occasions (eg. weddings, concerts, rodeos)
• Trained new employees in business policies and procedures to provide excellent client care. ( eg. Allergies, preferences)
• Suite hostess for eight or more suites during busy hockey games, major rodeos concerts and powwows
• Catering Captain at a food and beverage event centre for large scale events

Administrative Assistant - Red Deer Chiropractic and Laser Centre

(2023-07 - 2023-10)

• Answered and Scheduled patients in a busy clinical environment
• Entered third party billing, email response, general office duties
• Balanced daily cash floats and reconciled payment

Food Inspector/Trainer - Canadian Food Inspection Agency

(1999-02 - 2018-11)

• Various online and classroom studies to enhance work in office and in field inspections
• Able to communicate with managers in an effective manner in order to preclude enforcement
• Facilitated commodity based courses in both classroom and onsite training
• Trainer for new employees/summer students using practical and inspection skills for job assignments
• Audit companies' written and onsite activities to achieve required compliance
• Verify and review all documentation in regards to federal laws for import and export activities
• Worked with multiple government programs inputting information found from onsite findings
• Auditing and reporting various facilities in western Canada for compliance
• Gathered samples for submission in various species of food for testing and accountable results
• Understanding laws related to safe food, humane transport in both domestic and export business in Canada

Catering/Food Service - Fletcher's Fine Foods - Red Deer

(1994-05 - 1999-02)

Food Safety Certification - Proserve Alberta and SmartServe BC

Certificate - Accounting and Office Administration - Account Tech (2023-02 - 2023-05)

Certificate - Administrative Professional - Academy of Learning

Diploma - Lindsay Thurber High School