Mackenzie

Manage secure, confidential data entry and update client files within internal databases in strict compliance with housing and privacy standards, utilizing objective DARP documentation principles Resolve high-volume phone and email inquiries from vulnerable applicants, families, and healthcare partners using proactive communication, empathy, diplomacy, and tact Foster community belonging and tenant engagement by leading and participating in recreational events, including Perkins Teatime, FIFA match viewings, and Canada Day celebrations

Intake Support Worker - Indwell

(2026-06)

• Manage secure, confidential data entry and update client files within internal databases in strict compliance with housing and privacy standards, utilizing objective DARP documentation principles
• Resolve high-volume phone and email inquiries from vulnerable applicants, families, and healthcare partners using proactive communication, empathy, diplomacy, and tact
• Foster community belonging and tenant engagement by leading and participating in recreational events, including Perkins Teatime, FIFA match viewings, and Canada Day celebrations
• Managed full-day event logistics, station coordination, and setup/tear-down for the Parkdale Pride BBQ, actively building rapport with diverse populations in alignment with Indwell's core values

Data Integrity Assistant - Canadian Mental Health Association (CMHA) Niagara

(2024-05 - 2025-08)

• Led an 8-person multidisciplinary steering committee as Project Analyst for the healthcare card collection rollout, managing cross-functional workflows and data governance strategies
• Spearheaded technological change management and system preparation for the upcoming PDS 2.0 rollout, developing training pathways and ensuring organizational readiness
• Applied rigorous SQL database management to audit, develop, and enforce high-quality clinical data standards and structured DARP documentation compliance
• Utilized process mapping to evaluate operational workflows, designing tailored Power BI dashboards that visualized critical metrics to support senior healthcare leadership in evidence-based decisions

Food Bank Staff - The Hope Centre

(2023-09 - 2024-02)

• Assisted community clients navigating systemic barriers with high empathy, compassion, and respect in a sensitive, high-stress frontline environment
• Monitored and organized food bank inventory with meticulous attention to detail to optimize daily logistics and support local food access equity

Digital Health Peer Tutor & Mentor - Mohawk College Learning Support Centre

(2022-08 - 2024-12)

• Practiced active listening and adaptive teaching to mentor students through technical frameworks, breaking down complex engineering workflows

Business Program Manager Intern - Microsoft

(2022-05 - 2022-08)

• Led cross-functional project teams, designing structured implementation workflows and business strategies in a fast-paced environment

Honours Bachelor of Digital Health - Digital Health - Mohawk College (2025-04)