Madeline Bracken

Customer-focused professional with several years of experience delivering exceptional guest service in fast-paced retail and community settings. Recognized for building rapport with guests, remaining composed under pressure, and working collaboratively in high-volume environments. Relocating to Vancouver in August 2026 to begin a Master's in Counselling Psychology. Available for long-term part-time employment, including evenings, weekends, and holidays.

Mobile Pop-Up Team Youth Worker at 360kids (2023-12 – 2026-08)

• Provides various services and programming for youth ages 12-29 in collaboration with various organizations across York Region.
• Provides ongoing life skills support, mentoring, informal counselling, and access to direct services that at-risk youth currently face.
• Coordinates, develops, and facilitates life skills programming for clients, as well as activities and special events for youth, taking place in various locations throughout the region. The topics of these programs have ranged from healthy relationships, food-skills, budgeting, self-care and mental health, and amyn more
• Actively engages with youth and builds strong therapeutic relationships through programming.
• Facilitates community collaboration with key partners and builds capacity for partnerships with populations such as LGBTQ, mental health, addictions, diversity councils, faith-based assemblies, education bodies, justice panels, police, and community committees.
• Actively attends training workshops and relevant conferences pertaining to creating a safe workspace and assisting at-risk persons.

Assistant Teacher at Four Seasons Childcare (2022-08 – 2023-12)

• Worked alongside other teachers to execute lesson plans according to the current curriculum.
• Actively attended and participated in meetings with parents and supervisors to discuss observed developmental and/or behavioural challenges of students and how to proceed within the classroom and home settings in order to help the child achieve their goals.
• Assisted children in daily routines including meal times and washroom use as well as assisted and observed during playtime.

Keyholder at Garage Clothing (2022-06 – 2022-08)

• Led a team of sales associates with organized meetings throughout the day regarding sales in order to achieve daily sales goals.
• Led and supervised opening and closing duties and allocated responsibilities based on the assigned teams
• Assisted in meetings and communication with the management team, as well as other supervisors on daily tasks and goals

Keyholder at Ecco Shoes (2021-06 – 2021-08)

Cashier at Home Depot (2021-01 – 2021-06)

Seasonal Sales Associate at Victoria's Secret (2018-11 – 2019-01)

Sales Associate at M Boutique (2017-08 – 2018-08)

Seasonal Style Advisor at Aritzia (2016-10 – 2017-02)

Bachelor of Arts Honours in Psychology – University of Guelph (2018-09 – 2023-12)