Madeline Hines

To apply my experience and skills while making a positive contribution to your organization. I am eager to work in a fast-paced environment, perform my duties with integrity, and continuously expand my knowledge. I am highly motivated to learn new skills, embrace new challenges, and take advantage of opportunities for professional growth.

IN-HOME DAY CARE PROVIDER - Nurturing, caring and compassionate disposition.

(2008-07)

Dependable and energetic Early Childhood Care Educator with a strong educational and professional background in the field of early childhood and education. Outstanding communication skills with established interpersonal skills and proven ability to develop disciplinary and selfcare skills among children of various ages. Effective housekeeping and personal care dexterity with demonstrated ability to ensure safety of children at all times.

Medical Receptionist - Manotick Medical Center

(2006-08 - 2008)

• Booking and confirming patient appointments
• Rooming patients
• Preparing doctors schedules for the following day
• Checking answering machine on a daily basis
• Managing of incoming and outgoing calls
• Faxing, filing
• Verifying OHIP Cards
• Organizing labs
• Tidying exam rooms between patients
• Compatible with Abelmed, Microsoft Word and internet explorer

Medical Receptionist - Southbank Medical Center

(2004 - 2006)

• Opening clinic
• Checking answering machine on a daily basis
• Managing of incoming and outgoing calls
• Booking patient appointments, confirming patient appointments
• Scheduling new referrals
• Preparing doctors schedules for following day
• Opening incoming mail and sending out mail
• Faxing, filing reports
• Rooming patients
• Verifying OHIP Cards
• Billing
• Organizing labs
• Tidying exam rooms between patients
• Compatible with Abelmed, Microsoft and internet explorer

Medical Receptionist - Laser Medcare

(2003 - 2004)

• Opening and closing office
• Managing of incoming and outgoing calls
• Updating and maintaining the office computer appointment system (CIS and Abelmed)
• Compatible with CIS, Abelmed, Microsoft and Internet Explorer
• Booking patient appointments, confirming patient appointments
• Preparing documents and letters for doctors
• Updating office forms
• Coordinating surgery dates, scheduling anesthesia/nurses
• Preparing doctors schedules for following work day
• Taking care of incoming and outgoing mail
• Faxing and photocopying
• Ordering office supplies
• Filing charts away in alphabetical order
• Faxing reports and referral letters
• Checking e-mails for the office
• Help to implement a good working environment
• Accounts-Payments (debit, credit card, cash), closing debit machine on a daily basis and doing bank deposits
• Tidying consult/exam room between patients

Office Clerk - Ogilvy Renault

(2002 - 2003)

Records Management Department

• Assisted to implement new records management dept.
• Assisted to train new staff, receptionist duties
• Management of incoming and outgoing calls
• Preparing due case lists monthly
• Preparing agenda items daily
• Word processing of agenda and letters
• Opening and closing cases
• Preparing patent office list daily
• Maintaining company records
• Organizing company database

Office Clerk - Kirby Eades Gale Baker

(2001 - 2002)

• Assisting in training new staff
• Paying final fees and maintenance fees, filing for Patent Office, Reinstatement cases
• Preparing abandonment letters and transferring for storage, Patent office mail and courier on a daily basis, Receptionist duties

Early Childhood Care/ Education Diploma - Early Childhood Care/ Education - Cegep Heritage College (2014 - 2015)

Office Administration Diploma - Office Administration - Algonquin College (1997 - 1998)

Received Grade 12 Diploma - Ridgemont High School (1991 - 1996)