Shirley Chen

Persistent, hard-working individual seeking a full-time/part-time position regarding to business professional field with strong organizational skill that can bring positive attitude to any work environment under a certain amount of possible application basis of multi-language.

Office Administrative Assistant & Receptionist, Full-time - Winner Garment Industries Ltd.

(2025-07 - 2026-05)

• Answering the phone, taking memos, maintaining proper filing systems
• Greeting to customers, interacting with customers
• Making appointments for customers, distributing emails, word spreading
• Being in correspondence of performing firm typing and dictation skills, some calculation, strong computer techniques especially for Microsoft Office proficiency, multi-tasking, highly-focusing on detail

Office Administrative Assistant & Receptionist, Part-time - Best care massage

(2022-10 - 2025-02)

• Answering the phone, taking memos, maintaining proper filing systems
• Greeting to customers, interacting with customers
• Making appointments for customers, distributing emails, word spreading
• Being in correspondence of performing firm typing and dictation skills, some calculation, strong computer techniques especially for Microsoft Office proficiency, multi-tasking, highly-focusing on detail

Office Administrative Assistant & Receptionist, Part-time - Gold Life Massage Therapy

(2020-10 - 2022-03)

• Answering the phone, taking memos, maintaining proper filing systems
• Greeting to customers, interacting with customers
• Making appointments for customers, distributing emails, word spreading
• Being in correspondence of performing firm typing and dictation skills, some calculation, strong computer techniques especially for Microsoft Office proficiency, multi-tasking, highly-focusing on detail.

Office Administrative Assistant & Receptionist, Part-time - Ihealth & Beauty Clinic

(2017-06 - 2019-02)

• Guarding and locking the office, keeping office clean, checking stock, supplies, and ordering supplies, dispatching packages, mailings, newsletters, marketing.
• Greeting to customer as front-line, interacting with customers, following-up with some customers whose files are complex, demonstrating sales associate of some cosmetic products
• Making appointments for customers, answering the phone, recording the message, conveying message, assisting with payments for customers, answering consulations from clients
• Checking daily emails, categorizing emails, distributing the emails, social media advertising
• Organizing and documenting files, data entering, copying, faxing, printing, and scanning
• Being in correspondence of performing firm typing and dictation skills, some calculation, strong computer techniques especially for Microsoft Office proficiency, multi-tasking, highly-focusing on detail.
• Making and reconciling daily sales report, creating related spreadsheet, making invoices for customers, preparing for payrolls for staffs, maintaining schedules for all staffs.
• Being responsible for accounts payable, not limited to managing invoices payable, preparing for payment, arranging payment for monthly expenses, collecting aging AR regularly
• Being responsible for accounts receivable, not limited to setting up accounts receivable, preparing for collecting service fees for aging accounts, keeping track to aging accounts receivable, assisting management with past-due accounts
• Keeping track on petty cash, doing T-account journal for petty cash
• Assisting with processing filling system, coping with internal and external auditing
• Handling some daily errands, not limited to office supplies refilling, keeping track of employees’ schedules and payrolls, posters updating, memos and off-hours announcements.
• Ensuring and customizing all the appointments of clients as required.
• Conducting some office procedures and implementing office policies by establishing standards and procedure to meet the stric policies regulated from specific healthcare aspect
• Completing operational requirement by having scheduled and assigned all staffs for individual therapeutic appointments
• Maintaining internal and auditing internal auditing if needed

Cleaner, Part-time - Tokyo Sushi Express

(2017-02 - 2020-03)

• Emptying trashes from garbage bins or similar receptacles, throwing away garbage to designated garbage dumps
• Sweeping floors and mopping floors with wet and damp mop
• Vacuuming all the carpets
• Cleaning toilets, hand basins, sinks, etc.
• Performing and documenting routine inspection and maintenance activities
• Notifying management of occurring deficiencies or needs for repairing
• Following health and safety regulations procedure
• Monitoring restaurant security and safety by performing tasks, such as keeping the door locked after operating hours and checking fire alarm system, other electrical appliance to ensure the hazards are not created
• Following the procedure of usage of chemical cleaner and power equipment in order to prevent damage to floors or fixtures

Head Waitress, Part-Time - Spice Kitchen Restaurant

(2013-12 - 2016-06)

• Handled large amounts of cash and credit/debit cards transactions through different kinds of POS machines
• Calculated the total tips, or total merchant receipts and cash on hand of the restaurant at the end of every shift, calculate the delivery man tips, cashing out the customer vouchers/ coupons from some in-house promotions, reimburse the vendor receipts
• Trained and supervised some new staff to increase effectiveness; shared ideas with some working for in-house promotion, and helped managers with updating some new cuisine information
• Friendly offered customer plenty of service with great hospitality such as keeping in interactions with customers; provides trilingual customer service in Mandarin, Cantonese and English; addressed customer needs;
• Corresponded and communicated with managers, owners, peers, and customers to meet and exceed customer expectation; coped with some aggressively identified-issued customer, and gave them a set of resolution to satisfy them; asked the customer for giving us feedback
• Took responsibilities for cleaning up a minimum of 5 tables within 5 minute once customer leave; received orders from customers either in person at the restaurant or on the phone for delivery.

Cashier - Shengli Hotel of Taishan City

(2007-09 - 2010-10)

• Maintained cash flow records, reconciles the bank and cashbook statements, some vendor cheques, some different kinds of bills from hotels, reminding some over-aged customers shown in AR reports to pay back
• Implemented control of the liquidity of cash, (cash reimbursement)
• Separated recordkeeping and custody of assets.
• Insured assets and bond key employees.
• Ensures processing of some POS transactions and operational activities are authorized by the supervisor.
• Takes inventory of resources such as machinery, rooms, room keys, and customer support supplies.
• Established a separation of duties, coordinated with cleaning staff and security.
• Made supply orders for shortages, reported budget costs for equipment purchase to management. Performed room checks, accounted for damages.
• Office and general administration includes: scheduling meetings, helping with some promotion, payroll, and also managing employee shifts.

General production worker - Huamei Electronics Production Ltd Co - Taishan City

(2012-03 - 2012-09)

• Generated large amounts of electronic components and machining (around 3,000 per day).
• Categorized and disposed of certain electronic components.
• Welded some small circuit boards and insulated wires or conductors.
• Reproduced computer components to compensate for errors in production.

Accounting & Strategic Measurement Diploma - Basic Database management; Financial Accounting; Management Accounting, Simply Accounting - MacEwan University (2013-09 - 2016-04)