Madina Nassali
Shelter work
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About
I am compassionate and dedicated shelter and Support worker with hands-on experience on providing crisis intervention, case management and trauma - informed support to vulnerable populations. Skilled in de-escalation, harm reduction and connecting clients to housing, health and social services. I have strong knowledge of Toronto Shelter Standards and relevant social service legislation.
I am committed to delivering culturally responsive, anti- oppressive and client centered care that promotes dignity, safety and stability.
Experience
Relief Shelter Work - Better Living Center, Homes First Dec 2025 - Feb 2026
Relief Shelter Worker - Maxwell Megan Center Nov 2024 - July 2025
Volunteer Peer Educator - ACFROC, Toronto Dec 2023 - Nov 2025
Education
Toronto Hostel Training Centre (2024), Mental Health Training (part I and II), Toronto Shelter Standards, Communicable Diseases, WHIMIS & AODA
First Aid & CPR - Canadian Red Cross
Accessibility for Ontarians with Disabilities (AODA)
De-escalating Potentially Violent situations
Trauma Informed Care
Harm Reduction
Naloxone Administration & opioid Overdose Response
Bachelors degree in Commerce Makerere University Uganda
