Idah Nabulya

Compassionate and skilled Shelter Worker with 5+ years of experience supporting youth and individuals experiencing homelessness. Experienced in managing high-stress situations, de-escalating conflicts, creating individualized case plans, and applying harm reduction strategies. Proficient in maintaining accurate records, conducting safety checks, and working effectively in multidisciplinary teams while providing inclusive, respectful services to diverse populations.

Shelter Worker - Kennedy House - Toronto, ON

(2022-04)

• Provide direct care and supervision to youth residents in a live-in treatment program.
• Develop and implement case plans, ensuring alignment with Toronto Shelter Standards and City of Toronto guidelines.
• Conduct assessments, complete case notes, and manage client data via Shelter Management Information System (SMIS).
• Facilitate group programming, promoting life skills and personal development for youth residents.
• Ensure safety by conducting wellness checks, managing building inspections, and overseeing emergency protocols.
• Collaborate with multidisciplinary teams to connect clients to community services and resources.

Placement student - The Neighborhood Group/St Stephen's House - Toronto, ON

(2025-01 - 2025-04)

• Planning and facilitation of educational activities for the youth
• Build and maintain positive relationships with youth through consistent, supportive interactions
• Planning outreach activities to increase youth attendance at drop-in programs.
• Building and maintaining positive relationships with staff
• Guiding and supporting the youth
• Improve Communication Skills with Youth, staff and peers at the Drop-In Centre.
• Provide mentorship to youth
• Conflict resolution and mediation
• Preparation of meals for youth drop in program

Placement student - Afghan Women's Organization - Toronto, ON

(2024-07 - 2024-08)

Refugee & Immigrant Services

• Assisted in the development and implementation of summer camp
• Implemented a wide variety of activities that reflect the interests of children and youth
• Ensured I was a positive role model
• Facilitated programs and worked together with program Supervisors to provide quality care
• Prepared appropriate environments by ensuring safe, clean, sanitary areas
• Successfully planned and managed group activities for a diverse group of campers
• Developed and delivered educational and recreational activities to ensure a safe, enjoyable summer camp experience.
• Assisted in the supervision of campers during meals, outdoor activities and trips.
• Provided leadership and mentorship to campers, helping them develop teamwork and communication skills.
• Maintained a clean and organized work environment, ensuring all safety protocols were followed.
• Provided emotional support and guidance to campers dealing with personal issues.

Community Shelter Worker - Homes First (via Agency) - Toronto, ON

(2020 - 2022-04)

• Supported residents at multiple shelter sites, providing crisis intervention, case management, and conflict resolution.
• Enforced shelter policies using a harm reduction approach, ensuring a safe and supportive environment for all.
• Managed wellness checks, conducted intake and discharge procedures, and connected clients to external support services.
• Ensured shelter safety through regular security checks and responding to emergency situations.
• Delivered compassionate, non-judgmental support while respecting professional boundaries and organizational policies.

Peer Outreach Worker - Fred Victor - Toronto, ON

(2020-05 - 2021-09)

• Provided outreach to marginalized individuals with mental health and addiction challenges, linking them to services.
• Delivered compassionate care, resolving conflicts and fostering engagement with clients.
• Documented interactions and ensured clients were connected to necessary resources.

Hand Hygiene Auditor (Volunteer) - Fudger House Long Term Care Home - Toronto, ON

(2019 - 2020)

• Conducted hand hygiene audits, supporting infection control efforts and ensuring compliance among staff.
• Assisted in administrative tasks related to health and safety compliance.

Meals on Wheels Volunteer - Dixon Hall Neighborhood Services - Toronto, ON

(2020)

• Delivered meals to seniors and individuals with disabilities, ensuring timely service and food safety.
• Maintained cleanliness and organization of delivery equipment.

Customer Service Volunteer - Salvation Army - Toronto, ON

(2018-10 - 2020-01)

• Assisted with food service, answered client inquiries, and supported meal preparation and clean-up.

Advanced diploma - Child and youth care - George Brown College (2025)

Certificate - Homeless Shelter Worker - Centennial College (2021)