EPAM Systems 12/2021 –08/2022
Senior Business Analyst – Intelligent Automation
Plan and implement the project – define scope, deliverables and goals
- (Initiation) Defined the project scope and obtain approvals from stakeholders
- Developed the stakeholder register and managed throughout the life cycle of the project
- (Planning) Responsible for planning different phases
- Planned communication strategy
- (Execution) Prepared all the documents (BRD, Process Flows – As-Is,To-Be, Risk Register, Test Cases, Test Scenarios, RAID document, etc.)
- Coordinated with developers and see that software being developed is in alignment with business needs
- Managed the task execution
- (Monitoring & Control) Measured the project performance to understand if the project was performing as planned or not
- Suggested corrective or preventive actions when necessary
- (Closing) Finalizing all project activities, archiving documents, obtaining acceptance for deliverables and communicating project closure
- Conducted closeout meetings to handover to operations
Genpact 06/2021 – 12/2021
Manager – Lean Digital Transformation
Create a roadmap for driving lean digital transformation and process improvement for the client’s core and enterprise operations
- Create Point of Views and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination
- Involving cross-functional teams and multiple project leads for timely delivery of results
- Drive Lean Digital Transformation DNA
- Training, testing & certification, lead other analytics and productivity initiatives that comes up
- Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc
EXL 10/2019 – 06/2021
Manager - Advance Automation & Robotics
Identify and implement opportunities for RPA
- Identified and prioritized BOT use case
- Responsible for project activities
- Work estimation, planning, stakeholder management and project quality
- Process streamlining Experience in management of requirements & streamline processes throughout the Software Development Life Cycle (SDLC).
- Prepared and facilitated user workshops for Fit-Gap assessment
- Facilitation of IT implementation along with RPA project
- It was Business Analyst cum Project Manager role
Optum 06/2019 – 10/2019
Senior Business Systems Analyst (Deputy Manager) – Robotic Process Automation
- Experience on both attended & unattended automation
- Understanding the high-level details of the project from the discovery team
- Initiated discussions with the stakeholders – on how to go ahead with the project
- Defined the project scope and obtained approval from stakeholders
- Developed project plans and conducted regular touch point calls/meetings with the stakeholders to closely track the progress of projects
- Translated requirements into various documentation deliverables such as functional specifications, use case diagrams, BRD, BOT Documents workflow process diagrams, data flow/data model diagrams
- Prepared& facilitated user workshop for Fit-Gap Assessment – Build Stakeholder relationships & mentor team as they progress through their pilots & implementation of RPA solutions
- Managed change request through change control process
- Conducted close-out meeting & the ownership of the deliverables was transferred to the Operations team
NTT Data Global Delivery Services 06/2016 – 06/2019
Business Sys Analysis Senior Analyst - Robotic Process Automation
Robotic Process Automation
- Analysed the trends and identifying automation opportunities in different process
- Automated process as a Business Analyst with requirement gathering, mapping, process maps, flow charts, solution design, feasibility assessment, target process path& providing them best solutions involving evaluation and definition of scope of project and finalization of project requirements
- Developed project plans and conducted regular touch-point calls/meeting with the stakeholders to closely track the progress of the projects
- Provided customer solutions for a large project or several small to medium size projects with limited complexity using standard methodology
- Ensured adherence to the deadlines by managing key project milestones & deliverables as part of the project plan
- Coordinated with the technical lead for understanding functional & technical design
- Coordinated for project delivery by participating in design reviews & walk-through to communicate system designs
- Analyzed impact of change with existing structure & implementing the same on the system with business teams
- Effectuated pre-planned strategies for accomplishment of performance milestones, understanding & coordinating client’s needs/enhancements, customizing accordingly & consulting with the technical team
MetLife 09/2010 – 06/2016
Senior Insurance Associate
Support documentation and ongoing maintenance of all aspects of the process in detail including Process & System Manuals, Process Flows & Detailed Process Maps
- Managed process from offshore location and ensure complete adherence to defined SC deadlines – productivity, turn-around-time, and accuracy of deliverables
- Published & maintained various reports & dashboards
- Disseminated the updates received from the clients to my team – POC
- Work allocation to my team
Determined training needs of team members; conducted suitable training programs to enhance their operational efficiency leading to increased productivity
