Mahi Sharma

Community Support Professional with experience in mental health support, crisis intervention, housing stability, and client-centered care. Skilled in trauma-informed practice, conflict de-escalation, visible safety presence, and accurate documentation. Experienced in working with vulnerable populations while maintaining clear boundaries, accountability, and respectful engagement. Currently completing a Bachelor of Science in Software Engineering at the University of New Brunswick.

Personal Support Worker at CBI Health (2023-06 – Present)

• Provide daily living and emotional support to individuals facing mental health and social challenges
• Apply de-escalation techniques and behaviour management strategies in high-pressure situations
• Maintain accurate and confidential client documentation
• Collaborate with multidisciplinary healthcare teams to ensure continuity of care
• Identify risks and respond appropriately to safety concerns

Advanced Specialized Community Support Worker at Capital Family Services (2023-06 – 2023-09)

• Delivered trauma-informed support to individuals experiencing addiction and housing instability
• Conducted needs assessments and supported individualized care plans
• Responded to crisis situations using restorative approaches
• Coordinated referrals to community resources
• Maintained detailed and confidential documentation

Summer Monitor at University of New Brunswick (2023-06 – 2023-08)

• Maintained visible and approachable safety presence during programs
• Supervised participants and ensured adherence to safety guidelines
• Responded to incidents and supported conflict resolution

IELTS Trainer (English Tutor) (2022-03 – 2022-09)

• Delivered structured communication training and lesson plans
• Supported measurable student progress and confidence-building

Bachelor of Science in Software Engineering – University of New Brunswick (2023-01)