Mahi Sharma

Energetic and customer-focused hospitality professional with experience in bartending, serving, and nightlife security. Skilled in fast-paced environments, customer service, cash handling, teamwork, and maintaining a positive guest experience. Strong communication and multitasking abilities with experience handling busy crowds, resolving conflicts professionally, and working efficiently under pressure.

Bartender - Wolastoq Casino - Fredericton, NB

• Prepared and served alcoholic and non-alcoholic beverages in a fast-paced casino environment
• Provided friendly and professional customer service while building positive guest relationships
• Handled cash, debit, and credit transactions accurately during high-volume shifts
• Maintained cleanliness, organization, and inventory standards behind the bar
• Worked efficiently with staff members to ensure smooth operations during busy hours
• Managed difficult situations professionally while maintaining a welcoming atmosphere

Server - Dolan's Pub - Fredericton, NB

• Delivered attentive and efficient table service in a high-energy pub environment
• Took food and beverage orders accurately while ensuring guest satisfaction
• Developed strong upselling and communication skills through daily customer interaction
• Handled multiple tables simultaneously while maintaining speed and professionalism

Security - Klub Khrome - Fredericton, NB

• Maintained a safe and welcoming environment for guests during nightlife events
• Monitored crowd activity and responded quickly to incidents or disturbances
• Used strong communication and de-escalation skills to handle conflicts professionally
• Worked collaboratively with management and staff to ensure smooth nightly operations

Bachelor of Science - Software Engineering - UNB