Maika S

A friendly, approachable, and empathetic professional with experience in global business relations and retail sales. Possesses a deep passion for international education based on personal life-changing study abroad experiences. Often trusted by colleagues for active listening, problem-solving, and helping others navigate challenges. Combines exceptional organizational skills with a genuine desire to reduce international students' worries and support their success.

Procurement Coordinator (Aero Engine Division) - IHI Corporation - Tokyo, Japan

(2020-04 - 2023-03)

• Project Management & Administration: Managed international procurement projects, coordinating efficiently between internal production teams and overseas partners to ensure zero disruptions to manufacturing schedules through precise tracking and follow-ups.
• Cross-Cultural Negotiation: Maintained strict project timelines while navigating complex negotiations with partners from diverse cultural backgrounds.
• International Business Travel: Completed 2 international business trips to overseas suppliers, actively participating in on-site facility inspections and cross-border problem-solving meetings to resolve operational challenges.
• Problem Solving: Proactively resolved logistical issues and facilitated follow-up meetings to support ongoing operational success.

Sales & Customer Service Associate - Adapt Co., Ltd. / Segafredo Zanetti Japan / 2nd STREET - Japan

(2023-10-present)

• Resale & Fast-Paced Operations: Managed item buying operations and high-volume customer transactions efficiently, ensuring minimal wait times through quick and accurate decision-making.
• Leadership & Training: Appointed as a shift supervisor, successfully handling store responsibilities and training new team members to maintain service quality.
• Client Consultation & Support: Provided warm, personalized customer service by actively listening to client needs, handling price negotiations, and resolving inquiries with empathy.
• Teamwork & Merchandising: Collaborated with team members to enhance store environments, managing multiple tasks during peak hours and updating visual displays to attract customers.

Sales Assistant - NOMURA MEDIAS Co., Ltd. - Japan

(2023-04 - 2023-09)

• Administrative Support: Handled detailed tasks and administrative support with high accuracy under tight deadlines, ensuring successful project preparation.

Bachelor of Arts – Showa Women's University (2016-04 – 2020-03)

Study Abroad – Showa Boston Institute

Study Abroad – Temple University Japan