Naim Ferhati

Secondary education. 20 years of experience, including 11 years in food service and 7 years as a concierge.

Technical skills: Very good communication skills, information processing, good organization and time management, ability to work in a team and under pressure, ability to learn in a changing environment.

Interpersonal skills: empathetic, good listener, sociable, cheerful, honest, energetic.

Food Service - Customer Service - Bar Vesuvio - Montréal, QC

(2026-04)

Maintenance - SPAR Elbasan, Albanie - Elbasan, Albanie

(2017 - 2024)

• Cleaning and maintenance of common areas (hallways, staircases, lobbies, restrooms, etc.)
• Monitoring entrances and welcoming visitors or residents
• Receiving and distributing mail or packages
• Minor repairs and general maintenance (light bulbs, locks, painting, etc.)
• Waste management (taking out and sorting garbage)
• Reporting breakdowns or incidents to the manager or technical services

Food Service - Customer Service - Bar, Bistro, Café

(2006 - 2017)

• Customer service: Welcome customers, seat them, take their orders, answer questions about the menu, and ensure they enjoy their meal.
• Food preparation: Prepare dishes according to recipes and food hygiene and safety standards, and ensure the quality of the products served.
• Setup: Organize and prepare the ingredients, utensils, and equipment needed before service.
• Cleaning and maintenance: Clean tables, kitchens, equipment, and work areas to maintain a clean and safe environment.
• Cash handling and payment management: Accept payments, issue receipts, and manage the cash register.
• Inventory management: Check food and beverage inventory, place orders, and ensure products are available.
• Coordination with the team: Work as part of a team to ensure smooth service.
• Cleaning and maintenance of common areas (hallways, staircases, lobbies, restrooms, etc.)

Secondary Studies - Elbasan, Albanie (1999 - 2004)