Mana Oda

Customer-focused and bilingual (Japanese & English) professional with experience in fast-paced service environments. Skilled in handling customer inquiries, resolving issues calmly under pressure, and working collaboratively in team settings. Seeking a Passenger Service Agent position at Vancouver International Airport.

barista / cashier - Starbucks coffee company - Vancouver, Canada

(2024-02)

• Built strong customer relationships through effective communication
• Handled customer inquiries and resolved concerns professionally
• Delivered high-quality service while managing multiple tasks during busy hours
• Provided friendly and professional customer service to enhance customer satisfaction barista / cashier - Tully's Coffee - Shizuoka, Japan

(2023-11 - 2024-08)

• Prepared beverages with accuracy and efficiency in a fast-paced environment
• Provided friendly and professional customer service to enhance customer satisfaction

Diploma - Hospitality and Tourism Management - Canadian College of Technology and Business (CCTB) (2024-09)

Certificate - Global English Program - VGC International College (2022-02 - 2023-02)