Receptionist at H&R Block (2026-03 – 2026-04)
- Greeted clients and provided professional front-desk customer service in a fast-paced tax office.
- Scheduled and managed appointments for tax professionals.
- Assisted clients with inquiries and directed them to the appropriate services.
- Learned office procedures and software quickly to support daily operations during peak tax season.
- Handled a high volume of client interactions while maintaining accuracy and efficiency under pressure.
- Performed administrative and reception duties to ensure office operations.
Barista / Supervisor at Tim Hortons (2011-05 – 2014-07)
- Started as a cashier and drive-thru operator, quickly took on more responsibilities.
- Trained new employees and ensured high standards of customer service.
- Promoted to Supervisor after 1 year based on performance and leadership skills.
- Managed daily operations, supervised staff, and resolved customer issues.
- Briefly transferred to Sirens (Fairview) before final promotion.
Cashier at Winners/Homesense (2009-11-09 – 2011-01-12)
- Delivered friendly and efficient service at the checkout.
- Processed returns and resolved customer concerns.
- Worked as part of a collaborative team.
- Maintained a clean and welcoming environment.
- Ensured customer satisfaction at all times.
Cashier / Barista at McDonald's (2008-07 – 2009-07)
- Provided fast and friendly service at the front counter and coffee station.
- Maintained hygiene and company standards.
- Helped with food prep and inventory restocking.
