Manar Shehada

Motivated and dedicated professional with over 10 years of experience in customer service, supervision, and team leadership. Looking to contribute strong interpersonal, organizational, and problem-solving skills in a receptionist or administrative support role.

Receptionist at H&R Block (2026-03 – 2026-04)

• Greeted clients and provided professional front-desk customer service in a fast-paced tax office.
• Scheduled and managed appointments for tax professionals.
• Assisted clients with inquiries and directed them to the appropriate services.
• Learned office procedures and software quickly to support daily operations during peak tax season.
• Handled a high volume of client interactions while maintaining accuracy and efficiency under pressure.
• Performed administrative and reception duties to ensure office operations.

Barista / Supervisor at Tim Hortons (2011-05 – 2014-07)

• Started as a cashier and drive-thru operator, quickly took on more responsibilities.
• Trained new employees and ensured high standards of customer service.
• Promoted to Supervisor after 1 year based on performance and leadership skills.
• Managed daily operations, supervised staff, and resolved customer issues.
• Briefly transferred to Sirens (Fairview) before final promotion.

Cashier at Winners/Homesense (2009-11-09 – 2011-01-12)

• Delivered friendly and efficient service at the checkout.
• Processed returns and resolved customer concerns.
• Worked as part of a collaborative team.
• Maintained a clean and welcoming environment.
• Ensured customer satisfaction at all times.

Cashier / Barista at McDonald's (2008-07 – 2009-07)

• Provided fast and friendly service at the front counter and coffee station.
• Maintained hygiene and company standards.
• Helped with food prep and inventory restocking.

Diploma in General Studies – Vanier College (2017-09 – 2019-05)

Special Education – Lasalle College (2021-09 – 2023-05)