Mandy -

Highly educated and analytical Operations & Project Leader with a Master's degree in Political Science and specialized postgraduate training in Project Management and Human Resources. Combines 7 years of progressive multi-unit management experience with strong academic expertise in organizational governance, compliance, and strategic planning. Proven track record as an Area Manager leading cross-functional teams, executing operational audits, and managing complex service delivery.

Expert in risk mitigation, stakeholder management, and resource allocation, seeking to leverage advanced problem-solving skills within a progressive financial institution.

AREA MANAGER - Tim Hortons - Brampton, ON

(2023-01)

• Apply project management methodologies to streamline operational workflows across multiple high-volume business units, improving KPIs and service delivery timelines.
• Direct human resource functions for a large multi-unit team, including workforce planning, recruitment, onboarding, performance evaluations, and conflict mitigation.
• Execute unannounced governance and operational audits, analyzing complex compliance data to implement immediate corrective and preventive actions.
• Manage substantial operational budgets and financial assets, ensuring 100% compliance with corporate fiscal policies and audit readiness.
• Serve as a strategic liaison between corporate stakeholders and branch management, translating organizational directives into actionable local initiatives.
• Resolve high-level client and internal escalations, utilizing advanced negotiation skills to protect corporate reputation and drive retention.

Master of Arts (M.A.) - Political Science - [University Name]

Bachelor of Arts (B.A.) - [University Name]

Postgraduate Diploma - Project Management - [Institution Name/Online]

Postgraduate Diploma - Human Resource Management - [Institution Name/Online]