Professional Experience:
BNP Paribas, as Assistant Manager (1st Jan 2022 to 29th Nov 2022)
Roles & Responsibilities
- Successfully manage a team performing operations including customer service, client account management, investment advisory solutions and be accountable for consistent delivery with highest quality.
- Provide guidance & mentorship to the team for delivery of goals and promote learning culture.
- Proficient in executing transactions accurately and efficiently and in time independently within the defined SLAs.
- Report key risks & control indicators for the business unit. Develop risk mitigation plans.
- Ability to work with all levels in the organization across different teams. Strong negotiation, facilitation and influencing and consensus building skills.
- Prepare documentation and provide updates to team members in preparation for client meetings.
- Capable of working independently on daily reports, which needs to be published to internal/external parties. Expertise in data crunching, managing MIS, KPI and working on PPTs/Governance deck.
- Provide appropriate feedback to team members for quality on a timely basis.
BNP Paribas, as
Senior Associate (14th May 2018 to 31st Dec 2021)
Roles & Responsibilities:
- Proactively lead, participate and develop a strong partnership with the business, through regular communication and engagement with Investment advisory teams and key senior management.
- Adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials.
- End to end execution of processes including identifying the data, verification, screening and sourcing of documents and detailed investigation and research.
- Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of the client and operations.
- Subject matter expert for the process and provide on the job training to new joiners. POC for resolution of process and policy related queries for team members.
- Provide the best-in-class client experience at every interaction with clients, team members and colleagues.
Accenture Solutions Pvt Ltd, as
Quality Auditing Analyst (29th July 2016 to 29th April 2018
)
Roles & Responsibilities:
- Working as Analyst (SME) in Quality Assurance team dealing with Clients across globe complying with various Country specific regulatory guidelines.
- Perform quality inspections, document findings using required audit process/procedures and act as point of contact for policy/procedure updates.
- Deep analysis included summarizing structures and control, identifying and verifying the ultimate beneficial owners of the firms and performing EDD (Enhanced Due Diligence) for high risk clients.
- Act as a vital link liaising between the clients/Banks/other internal departments and the operations team.
- Worked with Senior Managers, Lines of Businesses & other departments to ensure ongoing compliance with banking Standards & regulatory requirements.
Endurance International Group Inc. as
Senior Compliance Officer (1st Aug 2013 to 25th July 2016
)
Roles & Responsibilities:
- Create, maintain and improve processes for operational consistency.
- Developing and maintaining and documenting policies, procedures and its related activities to prevent illegal, unethical, or improper conduct.
- Following a methodology to identify and analyze the financial impact of loss to the organization by securitizing transactions with the help of various applications and tools.
- Review, analyze, perform root cause analysis, formulate and implement recommendations on complaints.
Directi Internet Solutions Pvt Ltd. As
Compliance Officer (22nd Nov 2010 to 31st July 2013
)
Roles & Responsibilities:
- Performs a central administrative role, which involves interaction with almost every department and organization concerned with the Compliance Program.
- Support to all the operational activities of the team, including follow up on pending client issues, resolving client queries, email correspondences, report preparation, etc.
Software Proficiency:
- Well versed with MS-Office: Word, PowerPoint, Excel, Outlook & Power BI.
- Good knowledge of most of the web applications and tools.
