Business Analyst / Project Coordinator
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A result oriented professional with over 18 years of experience in Project Management, Banking Operations, Quality Assurance, Process Improvement & Optimization, & Vendor Management.
In my last role as a POS Operation Officer at Network International, I managed the day-to-day operations of POS systems, which included overseeing inventory management, sales reporting, and customer service. My role involved leading projects to implement and upgrade POS systems, coordinating with application development teams, and ensuring seamless process transitions through UAT testing and ongoing support. I also published high-level management dashboards and MIS reports, providing valuable insights to both internal and external stakeholders.
During my tenure as a Business Analyst at Emirates NBD, I gained substantial experience in process re-engineering, project management, and regulatory compliance. I spearheaded initiatives such as the CIF Linking project, which successfully consolidated customer accounts, leading to substantial annual savings and improved data management. My role in the setup of the ENBD 1st branch in India and the development of SOPs for operating centers further honed my skills in aligning operational practices with industry best standards.
My background in process improvement, data management, and quality control, combined with my strong communication and problem-solving skills, make me a well-rounded candidate for this position.
Master’s in business administration (HR & Information Technology)
