Manny Pangilinan

Results-driven operations and administrative leader with 25+ years of experience managing business operations, leading cross-functional teams, and improving organizational performance within highly regulated environments. Proven success in business planning, financial analysis, project leadership, stakeholder management, budgeting, governance, and continuous improvement, delivering measurable operational efficiencies and strong customer service outcomes.

Manager, Debt Solutions - Farber Debt Solutions

(2025-01)

Managed complex operational workflows, coordinated multiple priorities, ensured regulatory compliance, and implemented process improvements that enhanced operational efficiency and service delivery.

• Improved decision accuracy by conducting comprehensive financial assessments and validating income, assets, liabilities, and surplus income calculations for regulatory compliance.
• Identified high-risk filings through investigative financial reviews, mitigating compliance exposure by escalating irregularities in accordance with OSB requirements.
• Enhanced client understanding and compliance by delivering clear guidance on statutory obligations and insolvency requirements throughout the filing process.

Supervisor, Claims Services - Green Shield Insurance

(2023-01 - 2025-12)

Led and developed a team of 29 employees, overseeing daily operations, performance management, coaching, workload planning, and continuous improvement initiatives that enhanced productivity and service delivery.

• Improved claims turnaround times by redesigning operational workflows and strengthening quality assurance processes.
• Collaborated with underwriting, legal, and customer service teams to resolve complex claims while maintaining regulatory compliance and customer satisfaction.
• Used performance analytics to identify improvement opportunities and implement coaching strategies that enhanced productivity and service consistency.

Senior Internal Auditor - Green Shield Insurance

(2009-01 - 2023-12)

Directed enterprise risk audits across operational, financial, and regulatory functions, identifying control weaknesses and recommending business improvements that strengthened governance.

• Influenced executive decision-making by presenting audit findings, fraud indicators, and operational risks to senior leadership and Audit Committee members.
• Partnered with senior leadership to improve governance, strengthen internal controls, manage organizational projects, and support strategic operational decision-making.
• Supported successful external audits by coordinating audit activities, resolving findings, and ensuring regulatory readiness.

Senior Financial Analyst - Caesars Windsor

Conducted in-depth financial analysis to support corporate budgeting, forecasting, and strategic planning.

• Delivered actionable insights to senior leadership by analyzing trends, variances, and financial performance.
• Produced executive-level reports and maintained high-integrity financial data systems.
• Monitored market conditions and competitors to inform executive decision-making.

Financial Modeling & Valuation Analyst (FMVA) - Corporate Finance - Corporate Finance Institute (2026-05)

Business Administration - Finance & Marketing - Fanshawe College