District Team Lead / Shared Services Manager / Wireless Manager - Walmart Wireless - Electronics - Photo Center (OSL Retail Services) - St. Albert
(2016-03)
- Hire, train, and coach personnel across multiple locations, enhancing team performance and morale.
- Assist District Manager with presentations, store visits, support other managers and personnel.
- Conduct biweekly coaching sessions and participate in OSL projects to drive staff development.
- Support stores with inventory corrections, staff mentoring, and operational task completion.
- Ensure customer satisfaction by managing escalated concerns efficiently.
- Liaise with merchandising, Field Support Team, Payroll, and HR to align operations with business standards.
- Oversee and manage daily, weekly, and monthly store tasks to maintain consistent operations.
- Create schedules based on business needs to optimize staffing and operational efficiency.
Financial Advisor / Mutual Fund Representative - Bank of Nova Scotia - Edmonton
(2015-05 - 2016-03)
- Delivered financial advice based on clients goals and life-stage needs.
- Provided solutions for day-to-day banking, borrowing, credit, and basic investments.
- Conducted outbound calls for sales activities and pre-approved credit opportunities.
- Recommended strategies using tools such as Total View and Account Selector.
- Ensured compliance with regulatory and audit standards.
- Referred complex cases to senior advisors.
- Licensed to sell mutual funds. Advise clients on portfolios, GICs, and a range of investment products by evaluating individual suitability and financial goals.
Sales Manager - Target Mobile - Bonnie Doon – Edmonton
(2014-06 - 2015-05)
- Hired and mentored sales staff across the department.
- Coordinated weekly conference calls and staff meetings.
- Managed schedules, coaching logs, and inventory cycles.
- Participated in leadership training sessions.
- Successfully building business sales efficient teams.
- Assisting teams to help customers and achieve individual and team targets.
Assistant Manager - Target Mobile - Kingsway Mall - Edmonton
(2014-03 - 2014-06)
- Trained new staff and supported daily store operations.
- Assisted with credit checks, customer service, and departmental reporting.
- Oversaw inventory, merchandise placement, and store cash procedures.
- Supporting Wireless team to assist customers with carrier plans and devices.
Wireless Sales Associate - Target Mobile - Bonnie Doon Mall - Edmonton
(2013-04 - 2014-03)
- Advised customers on mobile plans, devices, and accessories
- Completed credit checks, inventory tasks, and department opening/closing
- Assisted with merchandising and served as mentor for new hires
