Manya Ahuja

Results-oriented and motivated professional with experience in retail sales, and customer service. Exceptional and intuitive organizational and interpersonal skills; focused listener, problem solver and highly attentive. Possess strong leadership, presentation, negotiation, and good communication skills.

Experienced

Focused on continuous team development and bottom-line profitability.

Passionate

Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

911 Interpreter (2017-09 – Present)

Language Interpreter.

• Provided interpretation services for emergency 911 calls, aiding effective communication between dispatchers, social services, and callers.
• Ensured accurate and timely interpretation of sensitive situations, adhering to confidentiality and professionalism.
• Assisted social services by interpreting legislative and administrative guidelines in emergencies.

Taxpayer Agent at Canada Revenue Agency (2022-11 – Present)

• Explained complex tax policies and procedures to taxpayers, providing clear interpretations of tax laws.
• Resolved taxpayer inquiries, applied relevant regulations, and ensured compliance with CRA policies.
• Conducted research on legislative issues, providing detailed recommendations to improve taxpayer services.
• Collaborated with colleagues and management to streamline workloads and meet tight deadlines.

Banking Advisor at Royal Bank of Canada (2022-01 – 2022-07)

• Assisting customers to open or manage their bank accounts
• Help clients with their everyday banking, credit and investment needs
• Reviewing financial products available to the client
• Providing information on other services offered by the bank.

Marketing Executive at Alps Packaging (2016-02 – 2021-04)

Increased brand awareness by developing and implementing innovative marketing campaigns.

• Planned and executed events and marketing programs to increase qualified leads.
• Planned and executed marketing campaigns to target groups, areas and wider community.
• Completed and submitted monthly and yearly reports to support executive decision making.

Post-Graduate Certificate in Leadership And Development – University of Illinois (2024-10)

Certificate in Data Analytics – Google (2024-10)

Bachelor's Degree – University of Manitoba (2021-10)