Front Desk - Community Interpreter at HMC Connections (2023-01 – Present)
- Connected with clients to book one to one appointment and kept accurate records for all communications
- Recorded client's information using organization's data base assuring all data kept secure and confidential
- Interpreting from Dari (Persian) and Urdu to English and vice versa.
- Different interpreting assignments like medical, school, OW, etc.
- In-person interpretations, zoom call interpretations, phone call interpretations.
- Helping newcomers and interpreting to settle them anywhere in the community.
Crew Member at McDonald's (2023-01 – 2024-05)
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty and satisfaction.
- Deliver friendly service and acknowledge assistance.
- Assisted customers by answering their questions and solving their problems.
- Helped managers and coworkers in a friendly manner.
Team Member at Tim Horton's (2020-01 – 2022-12)
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and increase sales numbers by 30%.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and solving their problems.
Administrative Assistant (Volunteer) at Halton Multicultural Council (2019-01 – 2020-12)
- Provided information about different programs over the phone or in-person to newcomers to Canada and transfer calls to appropriate programs and staff members.
- Operated a multi-line telephone busy switchboard while receiving more than 50 calls per day and making sure all calls were transferred in a timely manner.
- Performed intake for new clients and completed applicable paperwork as needed.
- Contacted clients to confirm appointments for Income Tax Clinics.
- Assisted with the production and distribution of promotional materials.
- Sent email reminders regarding upcoming volunteer events to community members and groups to promote Community Connections services.
- Sorted and routed incoming mail, faxes, and other materials.
- Facilitated interesting and engaging icebreakers for newcomer youth during leadership sessions.
Teacher Assistant at Oxford College (2011-01 – 2013-12)
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
- Incorporated multiple types of teaching strategies into classroom.
- Supervised learning groups of students in classroom stations and help 50+ students per day after school.
- Ensured 100% total customer satisfaction.
- Developed relationship with students and parents and proved excellent services customers.
