Sara Ahady

Experienced professional with many years of administration experience. Excellent multi-tasker; able to handle complex situations in a fast-paced environment. Showcases great attention to detail and the ability to learn new information and solve difficult problems quickly. Friendly and outgoing individual with thorough understanding of customer service values.

Front Desk - Community Interpreter at HMC Connections (2023-01 – Present)

• Connected with clients to book one to one appointment and kept accurate records for all communications
• Recorded client's information using organization's data base assuring all data kept secure and confidential
• Interpreting from Dari (Persian) and Urdu to English and vice versa.
• Different interpreting assignments like medical, school, OW, etc.
• In-person interpretations, zoom call interpretations, phone call interpretations.
• Helping newcomers and interpreting to settle them anywhere in the community.

Crew Member at McDonald's (2023-01 – 2024-05)

• Helped customers complete purchases, locate items, and join reward programs to promote loyalty and satisfaction.
• Deliver friendly service and acknowledge assistance.
• Assisted customers by answering their questions and solving their problems.
• Helped managers and coworkers in a friendly manner.

Team Member at Tim Horton's (2020-01 – 2022-12)

• Restocked, arranged, and organized merchandise in front lanes to drive product sales.
• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and increase sales numbers by 30%.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Assisted customers by answering questions and solving their problems.

Administrative Assistant (Volunteer) at Halton Multicultural Council (2019-01 – 2020-12)

• Provided information about different programs over the phone or in-person to newcomers to Canada and transfer calls to appropriate programs and staff members.
• Operated a multi-line telephone busy switchboard while receiving more than 50 calls per day and making sure all calls were transferred in a timely manner.
• Performed intake for new clients and completed applicable paperwork as needed.
• Contacted clients to confirm appointments for Income Tax Clinics.
• Assisted with the production and distribution of promotional materials.
• Sent email reminders regarding upcoming volunteer events to community members and groups to promote Community Connections services.
• Sorted and routed incoming mail, faxes, and other materials.
• Facilitated interesting and engaging icebreakers for newcomer youth during leadership sessions.

Teacher Assistant at Oxford College (2011-01 – 2013-12)

• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
• Incorporated multiple types of teaching strategies into classroom.
• Supervised learning groups of students in classroom stations and help 50+ students per day after school.
• Ensured 100% total customer satisfaction.
• Developed relationship with students and parents and proved excellent services customers.

Master of Science in Computer Science – Peshawar University

Certificate in Interpreters Code of Ethics – HMC Connections