Mara Andrei

Proficient in Microsoft Excel, Word, and PowerPoint, with strong analytical and organizational skills developed through academic and work experience. Strong customer service, communication, and problem-solving skills gained through retail and supervisory roles. Experienced in leading day-to-day store operations, supporting team members, and handling escalated customer and associate concerns.

Fluent in English, French, and Romanian with strong verbal and written language skills. Pursuing CFA Level I in Spring 2027

Shift Leader, Part-Time at Mark's Work Wearhouse (April 2026 – Present)

• Supervise daily opening/closing procedures, including store security, alarms, and cash-handling checks.
• Complete audits, reports, and operational tasks to support accurate store performance and compliance.
• Coordinate incoming and outgoing shipments, deliveries, and merchandise processing to maintain smooth store operations.
• Resolve complex customer and associate concerns professionally and efficiently.
• Support and guide sales associates on the floor to maintain service standards and store organization.
• Train new staff members for multiple roles while managing peak-hour coverage.
• Certified in First Aid and CPR.

Sales Associate, Part-Time at Mark's Work Wearhouse (April 2024 – April 2026)

• Delivered exceptional service, resulting in positive customer experiences and satisfaction.
• Organized and replenished merchandise, supported seasonal changeovers, and maintained accurate inventory, pricing, and signage.
• Advised customers on product details, promotions, and loyalty program benefits, including Triangle App and Triangle Mastercard.
• Managed customer inquiries both in person and by phone, ensuring timely and accurate resolutions.
• Processed cash and credit transactions while maintaining balanced registers and minimizing discrepancies.

Wilfrid Laurier University (Sept. 2022 - April 2024)

Graduated with a Bachelor of Business Administration (BBA) in Finance and a Minor in Economics

GPA: 3.8