Marceline Ouédraogo

Dental Hygiene Clinic

Administrative Support Agent - Cégep Édouard-Montpetit - Longueuil, QC

(2024-10)

Dental Hygiene Clinic

• Inform clients about our services
• Open client files and schedule appointments
• Collect fees
• Welcome clients
• Perform file clean-up
• Answer phones
• Follow up on claims
• Collaborate with students and professors
• Participate in building the clinic's schedule
• Provide support to team members

Administrative Support Agent - Cégep Édouard-Montpetit - Longueuil, QC

(2024-10)

School Organization Department

• Generate official documents (certificates, cards, transcripts, etc.)
• Collect fees from students
• Receive students with appointments and refer them as needed
• Answer calls and transfer to the appropriate extension
• Archive documents
• Inform people about available programs
• Respond to emails
• Provide accurate information to students and direct them to the appropriate services

Customer Service Clerk - Marché AL Farah kabadji - Trois-Rivières, QC

(2023-01 - 2023-12)

• Assist customers with their purchases or provide pricing information
• Restock missing products on shelves and add new products
• Keep the store clean
• Operate the cash register

Customer Service Clerk - Hart store - Trois-Rivières, QC

(2022-05 - 2022-08)

• Warmly greet customers as they go through checkout
• Scan product labels and process payments
• Ensure good organization of checkout areas, keeping them clean and tidy
• Handle product returns
• Process exchanges with verification of item condition
• Assist and advise customers in making purchases or finding an item

Administrative Assistant - SOCOM - Ouagadougou

(2019-01 - 2020-08)

• Answer client calls
• Manage emails
• Manage office supplies
• Handle administrative files
• Schedule and confirm employer appointments and meetings
• Prepare reports, presentations, and documents

Bachelor's Degree - Business Administration - Université du Québec à Trois Rivières (2020-09 - 2023-12)

Diploma of College Studies - General - Complexe scolaire Saint Ambroise (2016-10 - 2019-07)