Leila Nsangou

Versatile administrative assistant and receptionist, recognized for my professionalism, strong organizational skills, and ability to integrate quickly. With experience combining secretarial work, customer service, and logistics management in Canada and internationally, I am skilled at managing priorities in a dynamic environment. Detail-oriented and bilingual, I would like to put my expertise to work for a company in Jonquière and actively contribute to the smooth running of its operations.

Administrative Assistant - Receptionist (Temporary Contract) - Groupe LD - Jonquière, QC

(2026-08)

• Professional reception: Welcome, direct, and screen clients, suppliers, and business partners.
• Communications management: Handle the main telephone line and route calls to the appropriate departments.
• Administrative processing: Sort, verify, scan, and file invoices and administrative documents.
• Data entry: Update databases and internal systems, including SAP.

Receptionist - Tour Des Voyageurs – Station Mont-Tremblant - Mont-Tremblant, QC

(2025-12 - 2026-07)

• Guest arrivals/departures: Process guest check-ins and check-outs in the hotel system.
• Customer service: Respond to calls and emails, process reservations, and courteously resolve special requests.
• Billing: Process payments and ensure accurate billing for stays.
• Internal coordination: Work closely with housekeeping and maintenance teams to ensure guest comfort.

Customer Service Associate - Couche-Tard - Montréal, QC

(2025-02 - 2025-11)

• Cash register operations: Process transactions (cash, debit, credit) and participate in opening/closing the register.
• Sales and advice: Welcome customers, advise them on promotions, and merchandise products.
• Internal logistics: Receive merchandise, restock shelves, and maintain a clean and safe environment.

Administrative Agent - Swiss Express Transit Sarl - Yaoundé, Cameroun

(2023 - 2025)

• Logistics support: Prepare and track shipping files, quotes, and transportation documents.
• Administrative follow-up: Manage billing, perform data entry, and ensure deadlines are met.
• External liaison: Coordinate communications between clients, carriers, and partners.

Logistics Service Agent - Service de fret aérien, Aéroport de Yaoundé - Cameroun

(2021 - 2023)

• Document management: Verify the compliance of transportation documents (LTA, waybills, invoices) and inspect parcels before shipment.
• Delivery tracking: Record domestic and international shipments and inform clients about the status of their freight.

Brevet de Technicien Supérieur (BTS) - Logistics and Transportation - IUSTY, Cameroun (2020 - 2022)

Philosophy Baccalaureate - Collège Notre-Dame du Sacré-Cœur, Cameroun (2016 - 2019)