Margaret Bonilla

I’ve been working in People Operations and HR since 2011, and I genuinely enjoy making the people side of a business run smoothly. I’m passionate about building simple, clear processes that help teams stay aligned, new hires feel supported, and day-to-day work stops being harder than it needs to be.

I specialize in onboarding coordination, SOP development, workflow optimization, and training enablement. I’m also strong in confidential records management and process audits, with a steady, detail-focused approach to consistency and compliance. Where I add the most value is bringing clarity, structure, and follow-through across teams, especially when work touches multiple departments.

Since 2011, I’ve led operations and people-related delivery in fast-paced, distributed environments, including senior leadership and long-term people manager roles. I currently run cross-functional operational execution across Sales, Recruitment, People and Culture Development, and Operations, with accountability for process governance, documentation standards, audits, and follow-through.

Career highlights include scaling hiring operations from 30 to 2,000+ FTE across PH, US, and CA, managing distributed teams (including 2 leads and 13 specialists), improving applicant quality by about 20%, reducing time-to-hire by about 70%, and reducing labour litigation incidents by 85% through stronger documentation and case handling. I’m strongest in roles where I can own end-to-end workflows, tighten handoffs, and raise execution consistency across teams.

I hold postgraduate certificates from Fanshawe College in Operations Management and Human Resources Management, along with a Bachelor’s degree in Psychology. This blend supports the work I do today across process improvement, cross-functional execution, people practices, and operational performance.