Margi Patel

Experienced IT Support Specialist with a strong background in troubleshooting, maintaining hardware and software, and providing exceptional remote technical support. Proficient in optimizing system performance, automating processes, and ensuring smooth IT operations. Adept at collaborating with teams to enhance security and efficiency, with excellent problem solving and communication skills.

Cybersecurity Intern, KavayahCloud.com (Remote) | January 2024 - Present

• Monitored and managed network services, enforced cybersecurity protocols, and maintained firewall configurations.
• Provided remote technical support via phone, email, and chat, ensuring quick resolution of technical issues.
• Updated user guides and technical procedures, enhancing knowledge sharing and training for the customer support team.

Java Developer, Sailfin Technologies Pvt. Ltd, Ahmedabad, Gujarat, India | September 2016 - July 2019

• Supported the design and implementation of custom software solutions using Salesforce technology.
• Created and managed web pages and applications in Salesforce, contributing to an enhanced user experience.
• Delivered exceptional customer service, reducing escalations and improving overall customer satisfaction.
• Operated testing equipment to ensure product quality, promptly addressing issues.

I have completed my post-graduation studies in the Cyber Infrastructure Specialist course at Lambton College.