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IT Support Technician L1
Talent
LongueuilMember since April 29, 2026
Active DirectoryWindows 10/11Fiber OpticsField SurveyingLand2FibrePlan ReadingTechnical ReportsAutoCADAutodesk 360SAPIoTCustomer Service
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Active DirectoryWindows 10/11Fiber OpticsField SurveyingLand2Fibre
About
Versatile professional with knowledge in IT, fiber optics, and field surveying. Comfortable with customer-facing interactions as well as technical tasks. Organized and quick to adapt to new work environments.
Experience
IT Support Technician L1 - UAP Inc. - Montréal, QC
(2024-11 - 2025-05)
- Multi-site L1 technical support via ServiceNow — tickets, follow-up, closure
- Active Directory administration: accounts, access, user rights
- Diagnosis and resolution on Windows 10/11 and business applications (TAMS)
- Configuration of workstations, software, and peripherals
Team Leader - Rona - Montréal, QC
(2024-07 - 2025-05)
- Team supervision, delivery and inventory management (SAP), customer service
Fiber Optic Survey Technician - Loppy Services - Pontoise, France
(2020-04 - 2024-07)
- Fiber optic route surveying (aerial and underground) — Land2Fibre software
- Plan reading, technical report writing, compliance with PPE standards
- Autonomous field planning and analysis of FO routes
IT Support Technician L1 - NewPix & Co - Paris, France
(2018-02 - 2020-01)
- L1 help desk: ServiceNow ticketing, remote support, L2/L3 escalation
- Active Directory administration and incident tracking
Education
Baccalaureate - Electrical Engineering - Lycée G. Cisson (2011)
Skills
IT Support Technician L1
