Marianne Fragale

Enjoys working with the public and assisting consumers to ensure complete satisfaction and returning clientele. Excellent computer skills with a strong ability to navigate various computer programs successfully. Hardworking, reliable and honest individual with a strong work ethic; professional in appearance and manor. Adaptable to various situations and work environments with the ability to learn new skills quickly.

Room Attendant - Great Wolf Lodge - Niagara Falls, Ontario

(2022-01 - 2025-12)

• Greeting hotel guests.
• Providing customer service and answering questions from guests.
• Using cleaning equipment to tidy and sanitise rooms.
• Replacing bed linens and towels.
• Restocking hotel food and beverages.
• Keeping hallways clean and unobstructed.
• Reporting room vacancy status.

Room Inspector - Great Wolf Lodge - Niagara Falls, Ontario

(2022-01 - 2025-12)

• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Work with and train room attendants to ensure daily tasks are completed timely and accurately.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure Loyalty Program Members' rooms are ready and inspected prior to check-in time and ensure proper amenities are delivered.
• Work with house porters to maintain cleanliness of glass doors and windows through the assigned building
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to house porter.
• Maintain cleanliness of hotel hallways, stairwells and elevators (vacuum/carpet exaction).
• Support room attendants by cleaning and stripping guest rooms as needed
• Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.

Sales Associate/Bra Fitter - My Top Drawer - Niagara Falls, Ontario

(2021-01 - 2022-12)

• Welcome customers in a polite manner
• Assist in a professional bra fitting for their needs
• Indentified prices of products, and tabulated bills using cash register; POS system
• Resolved all customer complaints and concerns in a welcoming and friendly manner
• Bag, box and wrap products when appopriate
• Opened and closed store; counted tills and completed bank deposits as needed; paid close attention to detail
• Recieve stock and appropriate paperwork for merchandise
• Merchandise the store in a manner that is shoppable for customers
• Encouraged customers to add accessories or additional items to their purchases; upsold products
• Provided information on different products and styles then directed consumers to appropriate locations
• Perform cleaning and sanitizing duties after each customer to ensure health and safety measures

Home Support Worker - CarePartners - St.Catharines, Ontario

(2019-01 - 2020-12)

• Provide practical support for individuals and their families
• Perform personal care such as bathing, grooming, and toileting
• Supporting and monitoring healthcare needs, including medication reminders
• Provide respite care when needed
• Prepare meals when patient is not able
• Preform light housekeeping tasks
• Documenting tasks performed during visits
• Specialized services such as Alzheimer and dementia care

Retail Sales Associate/Assistant Manager - George Richards Big & Tall Menswear - St. Catharines, Ontario

(2017-01 - 2018-12)

• Welcomed customers and informed them of specials, promotions and sales; assisted them with their purchases
• Accepted payments of credit, debt and cash; dispensed change, ensured the proper amount was provided
• Identified prices of products, and tabulated bills using calculators and cash registers
• Resolved all customers complaints and concerns in a welcoming and friendly manner
• Bagged, boxed and wrapped products when appropriate; discussed appropriate care for products
• Reviewed work procedures and operational problems to determine ways to improve service and performance
• Opened and closed store; counted tills and completed bank deposits as needed; paid close attention to detail
• Organized presentation and set up of display's to market products to consumers
• Supervised other staff and ensured all tasks were completed accurately and within time allotted
• Coached new employees in the appropriate way of assisting with the customer processes
• Encouraged customers to add accessories or additional items to their purchases; upsold products
• Provided information on different products and styles then directed consumers to appropriate locations

Deli Clerk - Roman Cheese Products Limited / Commisso's Fresh Foods - Niagara Falls, Ontario

(2002-01 - 2017-12)

• Answered consumers questions concerning products available; resolved any questions or complaints
• Tabulated bills, presented to customers and received payments and packaged orders
• Sliced, thinned and carved meats, cheeses and other ingredients ensuring desired amount was prepared
• Memorized all store products as well as item PLU numbers to manually type into the scale's computer system
• Upheld display cases by continuously rotating products and keeping staff informed of out of stock items
• Managed daily tasks such as processing sales, stocked and merchandised products and sliced deli meat
• Prepared and made food ordered in deli; maintained a working knowledge of all deli recipes

Ontario Secondary School Diploma - Saint Paul Catholic Secondary School

Home Support Worker Certificate - CarePartners