Mario Penta

Graduate from one of Montreal's top IT Vocational schools. Adaptable and trilingual IT technician with over 5 years of experience in QA testing, and technical support. I bring both vast technical experience and strong social skills, allowing me to adapt easily to teams and/or work independently. I believe in expanding my knowledge with every new experience and every technical challenge I face.

Innovation & Technology Services Technician - West Island Career Center

(2026-01 - 2026-04)

• Maintained and updated school computers, performing PC setup, imaging and re-imaging, configuring accounts and peripherals, and validating systems after deployment to ensure devices functioned properly in classroom environments.
• Ensuring reliable performance for staff and students, as well as diagnosing and repairing laptops, desktops, and classroom technology to make sure it's all in working order.

FQA Tester - Pole to Win

(2023-04 - 2024-09)

• Performed final comment and bug vetting before submission to developers.
• Maintained and archived team EOD reports via SharePoint.
• Distributed test devices and coordinated communication around breaks, updates, and reminders.

Product Ambassador - Standard AI

(2023-01 - 2023-03)

• Increased signups by 500+/week through direct user engagement and product support.
• Guided new users through the in-store app to allow for no check out purchases via AI cameras.

Quality Assurance Specialist - Standard AI

(2022-10 - 2023-01)

• Tested in-store AI camera systems, performing end-to-end system validation from hardware detection through software processing to data output, system performance, and data output across both camera hardware and supporting software.
• Delivered UX feedback and system data to AI engineers to improve functionality.

IT Support - Pearson Electrotechnology Center (PEC)

(2024-09 - 2025-12)

• Built and tested both simple and complex network topologies in Cisco Packet Tracer, configuring routers, switches, subnets, and DNS connectivity to simulate real network environments.
• Installed, configured, and navigated Linux OS, including creating back ups, troubleshooting, and basic shell scripting to validate system behavior.
• Built and managed virtual machines using Hyper-V, VirtualBox, and Oracle VM to simulate different system environments and test configurations.
• Developed and executed scripts by learning Python syntax, writing functional programs, and applying them to automate tasks and run diagnostics.
• Installed and configured Windows Servers, set up Active Directory domains, configured forward and reverse DNS zones, and joined Windows machines to domain networks while learning to manage full DNS environments.
• Configured DNS zones and records (A, CNAME, MX) and practiced IP addressing and subnetting using Cisco Packet Tracer to validate network connectivity.
• Set up shared folders, mapped network drives, and applied NTFS permissions using Group Policy and scripting to mirror real workplace environments.
• Completed hands-on PC technician system validation by building custom desktop systems, setting up printers and peripherals, and verifying hardware and software compatibility in a lab environment.
• Gained hands-on experience with version control and collaboration, managing repositories, committing changes, branching, pull requests, and code reviews; practiced CI/CD workflows with Jenkins, containerized applications using Docker, and integrated automation using GitHub Actions.
• Supported setup and troubleshooting of iOS and Android devices, including configuration, resets, and wireless printing.
• Completed boards on Kanban and Trello, learning to plan, track, organize, and manage tasks in project workflows.

Senior FQA Game Tester - GlobalStep

(2021-11 - 2022-03)

• Managed up to 20 testers; prioritized and assigning tasks and tracking coverage using Jira within an Agile/Scrum environment, while collaborating with developers and QA leads to verify fixes and support release readiness, and managing and executing structured test cases in TestRail.
• Balanced leadership tasks with hands-on FQA work and bug reporting.

Level 3 FQA Tester - Keywords Studios

(2018-09 - 2021-03)

• Created and distributed test cases, stress-tested games, and mentored teammates.
• Coordinated closely with developers by providing and recieving further details revolving around bug reports.
• Created and executed structured test cases using TestRail across PC and console environments.
• Tested game and application builds across multiple platforms, including a Firestick streaming project where I validated installation, updates, playback performance, and controller/remote compatibility on devices.

Diploma of Vocational Studies - IT Support - Pearson Electrotechnology Center (PEC) (2024-09 - 2025-12)

Diplôme d'études professionnelles - Information Technology Support - Ministère de l'Éducation (2020-06)