Innovation & Technology Services Technician - West Island Career Center
(2026-01 - 2026-04)
- Maintained and updated school computers, performing PC setup, imaging and re-imaging, configuring accounts and peripherals, and validating systems after deployment to ensure devices functioned properly in classroom environments.
- Ensuring reliable performance for staff and students, as well as diagnosing and repairing laptops, desktops, and classroom technology to make sure it's all in working order.
FQA Tester - Pole to Win
(2023-04 - 2024-09)
- Performed final comment and bug vetting before submission to developers.
- Maintained and archived team EOD reports via SharePoint.
- Distributed test devices and coordinated communication around breaks, updates, and reminders.
Product Ambassador - Standard AI
(2023-01 - 2023-03)
- Increased signups by 500+/week through direct user engagement and product support.
- Guided new users through the in-store app to allow for no check out purchases via AI cameras.
Quality Assurance Specialist - Standard AI
(2022-10 - 2023-01)
- Tested in-store AI camera systems, performing end-to-end system validation from hardware detection through software processing to data output, system performance, and data output across both camera hardware and supporting software.
- Delivered UX feedback and system data to AI engineers to improve functionality.
IT Support - Pearson Electrotechnology Center (PEC)
(2024-09 - 2025-12)
- Built and tested both simple and complex network topologies in Cisco Packet Tracer, configuring routers, switches, subnets, and DNS connectivity to simulate real network environments.
- Installed, configured, and navigated Linux OS, including creating back ups, troubleshooting, and basic shell scripting to validate system behavior.
- Built and managed virtual machines using Hyper-V, VirtualBox, and Oracle VM to simulate different system environments and test configurations.
- Developed and executed scripts by learning Python syntax, writing functional programs, and applying them to automate tasks and run diagnostics.
- Installed and configured Windows Servers, set up Active Directory domains, configured forward and reverse DNS zones, and joined Windows machines to domain networks while learning to manage full DNS environments.
- Configured DNS zones and records (A, CNAME, MX) and practiced IP addressing and subnetting using Cisco Packet Tracer to validate network connectivity.
- Set up shared folders, mapped network drives, and applied NTFS permissions using Group Policy and scripting to mirror real workplace environments.
- Completed hands-on PC technician system validation by building custom desktop systems, setting up printers and peripherals, and verifying hardware and software compatibility in a lab environment.
- Gained hands-on experience with version control and collaboration, managing repositories, committing changes, branching, pull requests, and code reviews; practiced CI/CD workflows with Jenkins, containerized applications using Docker, and integrated automation using GitHub Actions.
- Supported setup and troubleshooting of iOS and Android devices, including configuration, resets, and wireless printing.
- Completed boards on Kanban and Trello, learning to plan, track, organize, and manage tasks in project workflows.
Senior FQA Game Tester - GlobalStep
(2021-11 - 2022-03)
- Managed up to 20 testers; prioritized and assigning tasks and tracking coverage using Jira within an Agile/Scrum environment, while collaborating with developers and QA leads to verify fixes and support release readiness, and managing and executing structured test cases in TestRail.
- Balanced leadership tasks with hands-on FQA work and bug reporting.
Level 3 FQA Tester - Keywords Studios
(2018-09 - 2021-03)
- Created and distributed test cases, stress-tested games, and mentored teammates.
- Coordinated closely with developers by providing and recieving further details revolving around bug reports.
- Created and executed structured test cases using TestRail across PC and console environments.
- Tested game and application builds across multiple platforms, including a Firestick streaming project where I validated installation, updates, playback performance, and controller/remote compatibility on devices.
