Mariz Mendigo

Almost 5 years of experience as a highly motivated and customer-oriented customer service professional in various industries. Flexible in handling various tasks &

responsibilities and working in a fast-paced environment. Excellent multitasking and time management abilities. Physically capable of walking, sitting and standing for extended periods and performing physically demanding tasks. Openness to training and learning new skills or processes related to manufacturing. Proficiency in basic arithmetic for measuring, weighing, and counting materials.

Skills in operating manufacturing tools and machinery safely and efficiently. Familiarity with manufacturing processes and procedures, ideally with hands-on experience in a similar role. Knowledge of workplace safety protocols and practices to maintain a safe working environment.

Fluent in English and Filipino with excellent communication skills. Comfortable working under pressure and capable of lifting up to 23kg. Flexible availability for varying shifts, including overtime, holidays, and weekends.

Strong attention to detail, fast learner, adaptable, and reliable, contributing to a positive work environment.

Factory Labourer - CANON - Taichung City, Taiwan

(2022-10)

• Safely and efficiently transport 2,000 plus raw materials, finished products, and equipment within the premises.
• Ensures the accuracy and quality of materials and products by conducting regular checks and procedures with 80% quality assurance.
• Inspect products and materials for defects, ensuring compliance with quality specifications and reporting any issues.
• Responsible for sorting, packing, crating, assembling, and packaging materials and products according to specific guidelines and requirements
• Following standard operating procedures to maintain consistency and uniformity in assembling and packaging.
• Assisting other team members in setting up equipment, or general maintenance duties reducing 10% of downtime.
• Ensure a clean and organized work environment by regularly cleaning machines and immediate work areas.
• Identify and report any operational issues or inefficiencies to supervisors for resolution.

Sales Associate & Cashier - RURAL BANK OF ANGELES - Philippines

(2019-10 - 2022-08)

• Prepared and submitted daily and monthly transaction reports and handled cash transactions effectively.
• Performed all sales associate duties including loan processing, cashiering, and marketing contributing a 50% decrease in manpower expenses.
• Assisted clients in opening accounts, depositing, withdrawing and answering their queries and concerns.
• Maintained confidential files, customer records and transaction information, ensuring compliance with bank policies and regulations are 100% safe.
• Process various financial transactions, including deposits, withdrawals, cash checks and transfers.
• Complete end-of-day tasks, including balancing cash, preparing daily reports, and securing funds.
• Balance cash drawers at the beginning and end of the shift. Maintain an accurate count of cash on hand, including various denominations.

Office Clerk - DBP SERVICE CORPORATION (Overseas Filipino Bank) - Philippines

(2019-02 - 2019-10)

• Welcomed and assisted clients with their concerns and complaints.
• Maintained accurate records of sales transactions and inventory levels, ensuring 90% accurate reporting and timely replenishment.
• Demonstrated a deep understanding of the company's products and services, providing expert advice and recommendations to clients to increase 10% sales and lower 20% portfolio at risk.
• Managed multiple tasks simultaneously and efficiently.
• Collaborated with colleagues to address more complex issues

Cashier & Food Counter Attendant - STAFF SEARCH ASIA SERVICE COOPERATIVE (Jollibee) - Philippines

(2018-03 - 2019-01)

• Greeted customers with a jolly and warm attitude, addressed customer complaints, and attended to their requests, providing menu recommendations resulting in a 10% increase in the upsell of menu items.
• Took customer orders while performing cashier duties including preparing, assembling, serving and packing customers' take-out orders saving 10% of downtime.
• 100% handled cash transactions accurately, processed payments, and gave appropriate change while adhering to cash-handling procedures.
• Assisted in food preparation, including peeling and slicing vegetables, grilling patties and assembling burgers and frying fries.
• Trained and mentored new staff and guided them on what and how to do it.
• Performed opening and closing shift duties, and sanitized stations and other workplaces by polishing, sweeping and mopping work areas.
• Promoted special offers, meal deals, or additional menu items to customers to increase 25% of sales.
• Monitored inventory levels of food items, beverages, and other supplies, and assisted in restocking as needed.
• Collaborated with fellow team members to ensure smooth operations and provide support during peak hours contributing to a 20% improvement in orders.
• Efficiently removed garbage and trash, adhering to sanitation and waste disposal guidelines.
• Responsibly brought clean dishes, flatware, trays and other items to serving areas, ensuring 80% quality assurance.
• Sanitized and cleaned items such as dishwasher mats, carts, and waste disposal units to maintain a 100% hygienic work environment.

Food Counter Attendant - MOTHER'S FOOD TREASURES CORPORATION (Goldilocks) - Philippines

(2017-06 - 2017-08)

• Accurately processed customer orders and prepared food items eliminating 10% of downtime.
• Addressed customers' concerns and queries, and served food and drinks to the counter or customers.
• Cleaned tables, chairs and trays and maintained hygienic food service areas following proper food safety and sanitation guidance
• Prepared and heated simple food items following standardized recipes and guidelines.
• Replenished food items and organized utensils and condiments.
• Skillfully portioned and wrapped foods to maintain quality and presentation standards.
• Packaged take-out food orders accurately and efficiently, ensuring customers received their orders on time.
• Maintained detailed records of the quantities of food used, assisting with inventory management and waste reduction efforts.
• Unpacked and stocked food items in freezers and refrigerators.
• Operated dishwashers efficiently to wash dishes, glassware, and flatware, maintaining a steady flow of clean items for service.
• Expertly hand-washed and sanitized dishes and put utensils and other items in sterilizers to uphold the highest standards of cleanliness.

Bachelor of Science in Business Administration - Marketing Management - Don Mariano Marcos Memorial State University- Mid La Union Campus (2014 - 2018)