Mark Kenneth Dalisay
IT Technician
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About
I'm a recent graduate from Centennial College, specializing in Computer Systems Technician – Networking, actively seeking a role in an organization like yours. My education has equipped me with expertise in Cisco Networking, Windows, and Linux Server applications, broadening my knowledge in Information Technology.
Additionally, I bring practical experience from my time at Adventus IT Services Philippines, where I supported 4-5 clients, both on-site and remotely. In this role, I configured 20-60 laptops daily, handled packaging and shipping, created system images, installed client-specific applications, integrated systems into cloud domains, maintained detailed process documentation, and addressed issues promptly. My adaptability and strong teamwork skills allowed me to quickly integrate into the company culture and build trusted relationships with colleagues.
Experience
Netron Inc., Toronto, Ontario IT Technician | May 2023 - Present
- Contribute in image backup creation and troubleshooting
- Supported 4 – 5 company/clients on-site and remotely.
- Configured 20 – 60 laptops daily, including packaging and shipping to users.
- Managed image creation, application installation, cloud domain integration.
- Provided customer service, documented processes, and performed troubleshooting as needed.
Education
Computer System Technician - Networking (Fast-Track) Centennial College, Toronto, Ontario, Canada | January 2023 – September 2023
Relevant Courses Completed
- Cisco Switching and Routing Essentials
- Python (Scripting)
- Windows and Linux Server
Relevant Courses Completed
- Algorithm Analysis
- Software Engineering
- Database Systems
- Cisco Networking
- Android Studio (Java)
- C++
