Reza Sakhravi

• More than 10 years’ experience in the field of Telecommunication, electronic ,computer, desktop support and networking.

• More than 7 years’ experience in the field of computer, desktop support and networking.
• Languages: English and Persian
• Computer skills: MS Office(word, Excel and PowerPoint), Teams and outlook, Windows Server, Windows XP, 7,8 & 10 OS, Windows Active directory, SCCM, and Microsoft Office 365 platforms
• Configuring and troubleshooting and resolve the root cause of most hardware or software malfunctions at the desktop level.
• Experience with networking concepts such as DNS, DHCP, GPO, SSL, OSI Model, TCP/IP, LAN, WAN protocols and VMWare environment and signaling protocols.
•  Installing various types of network infrastructure equipment such as switches, routers, wireless switches and access points, security systems.
• Monitoring, maintaining, and troubleshooting computer systems and peripheral devices.
• Experience with network security, Cisco switch and firewall, enterprise level anti-virus and Veeam Backup and Replication.
• General Qualification:
• Strong customer service experience (CRM Management)
• Experience with ITIL guidelines and processes concepts
• Ability to work under tight deadlines and prioritize tasks.
• Flexible and adaptable and demonstrate the capability to be able to multi-task and accommodate a variety of assignments at various locations on a day-to-day basis.
• Certificates: 
• CompTIA Network+ 
• OHSA - WHMIS - AODA – POST 2023 LEVEL 1 – Working at Heights
• Information Security Awareness and Training
• Worker Health and Safety Awareness

• Installation of network servers & switches, routers, transport, BBU and GPS installation
• Installation, testing and maintenance of Data centre /Central office /Hub/ Cell site telecommunications equipment and power systems.
• Preparing closing documentation for customers and working with team lead and PMs to keep projects up to date.

• Basic commissioning of Ciena, Nokia, Ribbon and Fujitsu equipment. Testing of new circuits for transport operations networks, Fiber Channel, RFC and BERT. OTDR and Fiber Characterization testing

(TD bank Project)

• Install IT equipment such as : Dual monitors , VoIP phones, PCs/docking stations and cabling
• Troubleshoot, diagnose hardware issues of Pc and laptops and maintenance and solve technical difficulties.
• Implementation and deployment of IT equipment for new employee
• Network Cabling installation - Wall racks and cabling
• Network Equipment Installation such as Switches and routers in server rooms.
• Troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops.

• Relevant coursework: Pc troubleshooting and Networking and Routing and Switching Fundamentals and Advanced Enterprise Networking

• Install and configure computer hardware, software, printers, scanners and phones.
• IT Support for employees’ technical issues with hardware and software including desktops and laptops, peripheral, operating systems, (Windows 10), office software applications. 
• Update computer systems and software and Windows OS installation
• Interact with clients to provide quality service and solutions consistent with Breakroom mandates and client requirements.

• Handle IT and Network troubleshooting support
• Educate end users on hardware, software and access request processes and direct IT support to business clients and end-users.
• Install, configure, and maintain computer hardware (laptops, desktops) and printers or upgrade IT hardware components.

Computer Systems Technician, Algonquin College, Ottawa, ON Jan 2021 – Aug 2022

• Cumulative GPA: 3.83/4 and 2-Year Fulltime