Mark Ramsarran

Very honest and dedicated worker

SUMMARY OF QUALIFICATIONS

➢

➢ Excellent customer service ​​​

➢ Extremely productive in high stressed environment

➢ Strong analytical skills and time management skills

➢ Team player who is able to work independently

➢ Computer literate and excellent keyboarding skills

➢ Organized, efficient and detail oriented

EXPERIENCE

STERILE PROCESSING TECHNICIAN La Verendrye Hospital – (Riverside Health Care) March 2019- current

• Providing sterilization services and is responsible for picking cases and supporting the operative team
• Operates automated processing equipment such as instrument washers, sterilizers, biological incubators, heat sealers and other commonly used automated, non-automated and electronic equipment in sterile processing
• Sterile Processing. Order, restock and decontaminate sterilization equipment and instruments; Collect dirty equipment and instruments; Sort, load, unload, and decontaminate equipment and instruments according to procedures and or surgical cases
• Data Entry. Maintain records, inventories, use of materials, placement of equipment (including surgical case carts), within each area serviced; Maintain inventory and accurate records
• Cleans and decontaminates instruments and equipment according to established procedures and techniques; ensures proper functioning of equipment; cleans sanitizing machines and equipment
• Perform instrument processing functions according to written Standard Operating Procedures (SOP’s)
• Perform instrument processing functions according to written Standard Operating Procedures

Overnights Manager

Walmart – Fort Frances ​​Aug 2018- Dec 2019

• Overseeing deliveries, restocking shelves (or delegating it to a retail assistant)
• Monitoring inventories, making sure targets are hit
• Ensuring the store runs smoothly, Training staff
• Dealing with customer enquiries (if open through the night)
• Organizing the warehouse, dealing with payroll issues
• Ensuring the store is ready for the daytime hours

Customer Service Representative

Sight&Sound/Tbaytel– Fort Frances, Ontario​​Aug 2016- Aug 2018

• Respond to customers in a friendly manner, offer exceptional customer service to a variety of clients
• Promote sales and answer questions pertaining to cell phones, laptops, TV and musical instruments
• Take necessary actions to resolve customers complains
• Accurately process cash and credit card transactions

Cashier

Wal-Mart – Fort Frances, Ontario​​May 2015-Aug 2016

• Responded to customers in a friendly manner, offer customer Wal-Mart alternative credit card solution
• Accurately processed cash and credit card transactions

Manager

Pizza Hut – Drumheller, Alberta​​May 2014-April 2016

• Managed the store when on duty, offered exceptional customer service
• Ensured that all the elements are present in order to secure a smooth and efficient service.
• Responded to customers in a friendly manner, took their orders and filled out their requests
• Accurately processed cash and credit card transactions
• Took necessary actions to resolve customers and staff complains

Cashier

Wal-Mart – Drumheller, Alberta​​Jan 2015-April 2016

• Responded to customers in a friendly manner, offered customer Wal-Mart alternative credit card solution
• Accurately processed cash and credit card transactions

Assistant Manager/Busboy​​​​​​​​Mar 2010- June 2012

• Haveli Indian Restaurant – Tustin, California
• Assisted in managing the restaurant when required
• Ensured that the cleanliness and organization of the team are within the management guidelines
• Assisted in any areas when staffing constraints required
• Ensured that all the elements are present in order to secure a smooth and efficient service.
• Responded to customers in a friendly manner, took their orders and filled out their requests
• Resolve customer complaints about food quality or service
• Process payments and sales by cash, credit and automatic debit

•

Seasonal Cashier​​​​​​​​​Oct 2010- Dec 2010

• Wal-Mart – Brea, California
• Responded to customers in a friendly manner, offer customer Wal-Mart alternative credit card solution
• Accurately processed cash and credit card transactions

EDUCATION

• Major Bachelors in Accounting, Southern University of New Hampshire​​​​​​Sept 2018- Present
• High School Diploma, El Camino Real High School (Placentia, CA)​​​​April 2010

REFERENCES

Available on request

SUMMARY OF QUALIFICATIONS

➢

➢ Excellent customer service ​​​

➢ Extremely productive in high stressed environment

➢ Strong analytical skills and time management skills

➢ Team player who is able to work independently

➢ Computer literate and excellent keyboarding skills

➢ Organized, efficient and detail oriented

EXPERIENCE

STERILE PROCESSING TECHNICIAN La Verendrye Hospital – (Riverside Health Care) March 2019- current

• Providing sterilization services and is responsible for picking cases and supporting the operative team
• Operates automated processing equipment such as instrument washers, sterilizers, biological incubators, heat sealers and other commonly used automated, non-automated and electronic equipment in sterile processing
• Sterile Processing. Order, restock and decontaminate sterilization equipment and instruments; Collect dirty equipment and instruments; Sort, load, unload, and decontaminate equipment and instruments according to procedures and or surgical cases
• Data Entry. Maintain records, inventories, use of materials, placement of equipment (including surgical case carts), within each area serviced; Maintain inventory and accurate records
• Cleans and decontaminates instruments and equipment according to established procedures and techniques; ensures proper functioning of equipment; cleans sanitizing machines and equipment
• Perform instrument processing functions according to written Standard Operating Procedures (SOP’s)
• Perform instrument processing functions according to written Standard Operating Procedures

Overnights Manager

Walmart – Fort Frances ​​Aug 2018- Dec 2019

• Overseeing deliveries, restocking shelves (or delegating it to a retail assistant)
• Monitoring inventories, making sure targets are hit
• Ensuring the store runs smoothly, Training staff
• Dealing with customer enquiries (if open through the night)
• Organizing the warehouse, dealing with payroll issues
• Ensuring the store is ready for the daytime hours

Customer Service Representative

Sight&Sound/Tbaytel– Fort Frances, Ontario​​Aug 2016- Aug 2018

• Respond to customers in a friendly manner, offer exceptional customer service to a variety of clients
• Promote sales and answer questions pertaining to cell phones, laptops, TV and musical instruments
• Take necessary actions to resolve customers complains
• Accurately process cash and credit card transactions

Cashier

Wal-Mart – Fort Frances, Ontario​​May 2015-Aug 2016

• Responded to customers in a friendly manner, offer customer Wal-Mart alternative credit card solution
• Accurately processed cash and credit card transactions

Manager

Pizza Hut – Drumheller, Alberta​​May 2014-April 2016

• Managed the store when on duty, offered exceptional customer service
• Ensured that all the elements are present in order to secure a smooth and efficient service.
• Responded to customers in a friendly manner, took their orders and filled out their requests
• Accurately processed cash and credit card transactions
• Took necessary actions to resolve customers and staff complains

Cashier

Wal-Mart – Drumheller, Alberta​​Jan 2015-April 2016

• Responded to customers in a friendly manner, offered customer Wal-Mart alternative credit card solution
• Accurately processed cash and credit card transactions

Assistant Manager/Busboy​​​​​​​​Mar 2010- June 2012

• Haveli Indian Restaurant – Tustin, California
• Assisted in managing the restaurant when required
• Ensured that the cleanliness and organization of the team are within the management guidelines
• Assisted in any areas when staffing constraints required
• Ensured that all the elements are present in order to secure a smooth and efficient service.
• Responded to customers in a friendly manner, took their orders and filled out their requests
• Resolve customer complaints about food quality or service
• Process payments and sales by cash, credit and automatic debit

•

Seasonal Cashier​​​​​​​​​Oct 2010- Dec 2010

• Wal-Mart – Brea, California
• Responded to customers in a friendly manner, offer customer Wal-Mart alternative credit card solution
• Accurately processed cash and credit card transactions

EDUCATION

• Major Bachelors in Accounting, Southern University of New Hampshire​​​​​​Sept 2018- Present
• High School Diploma, El Camino Real High School (Placentia, CA)​​​​April 2010

REFERENCES

Available on request