Mary Victor

Self-motivated and ambitious professional with 15+ years of active experience in administration, and settlement positions. Positive, outgoing, and goal-oriented professional having work experience in non-profit organizations. Highly skilled in mediating between clients, stakeholders as well as vendors. Excellent ability to adapt, learns fast, builds relationships, and efficiently works in a team and individually.

Administrator | LINC/CLIC Program (Language Instruction for Newcomers to Canada) - MyCommunity Services - Brampton, ON

(2008-01 - 2026-12)

• Provide information and referral to LINC/CLIC Program clients who call and/or drop in
• Register LINC/CLIC clients, schedule appointments at the English Testing Centre (Achev)
• Enroll and transfer clients to appropriate LINC/CLIC classes
• Enter clients' Benchmarks in HARTs (History of Assessment, Referrals and Training system)
• Assist LINC/CLIC Manager and Coordinator in preparing statistical reports for the Board and Funders
• Assist LINC/CLIC Manager and Coordinator in planning and organizing fieldtrips, graduation parties and special events
• Assist LINC/CLIC Manager and Coordinator in conducting program evaluation
• Assist LINC/CLIC Manager and Coordinator to plan, organize, and conduct information/group sessions on topics relevant to newcomer settlement
• Assist LINC/CLIC Manager and Coordinator to conduct outreach to newcomers within Peel Region
• Screen clients for initial assessment, identify needs, background information, and determine the eligibility for settlement program
• Assist, recommend and support clients encountering difficulties with any aspect of adjustment to life in Canada
• Advocate for the clients in different forums and with different stakeholders
• Help newcomers navigate community resources by providing interpretation, translation, (Tamil and Sinhalese) and culturally sensitive support to minimize barriers such as languages, culture, and race
• Provide referrals and guidance on settlement issues to newcomers
• Supervised and evaluated volunteers assigned to assist in the program
• Liaise with appropriate social service organization to link newcomers to services relevant to their needs
• Proficiency with MS Office, Zoom, other videoconferences and social media that facilitate work, communication and online marketing, knowledge in graphic software such as Canva
• Fluency in oral and written Tamil and Sinhala (currently Translator and Interpreter)

Facilitator - EH Café (English Conversation Circle) - Caledon Community Services

Special Event Volunteer - World Vision, Canada - Ontario

(2007-01 - 2009-12)

• Showed up at concerts, conferences and community events across Ontario to provide more help for children and families that need it most
• Complimentary access to inspiring speakers, passionate artists, and learned about critical issues impacting children around the world
• Contributed to success of the Special Event Volunteer program and the work of World Vision Canada
• Raised awareness in our community by hosting or attending fundraisers promoting the work of World Vision
• Met new like-minded people, learned new skills and had fun at events and fundraisers in our community
• Gained experience and life skills in leadership, volunteer management, fundraising and public relations

Certificate - Settlement Services - OCASI (2024-12)

Ontario Management Development Program - Sheridan College, Mississauga, ON (2009-01 - 2011-12)

Bachelor of Business Administration (Canadian equivalent) - University of Colombo, Sri Lanka (2000-01 - 2004-12)