Maryam Amad

Experienced customer service and retail management professional with over 10 years of leadership experience in fast-paced retail environments. Strong background in customer issue resolution, order coordination, de-escalation, team support, and administrative accuracy. Known for professionalism, communication skills, multitasking, and the ability to remain calm under pressure.

Customer Service Manager / Department Manager at Walmart Canada (Present)

• Managed customer concerns and resolved complex service issues professionally.
• Supported store operations, order coordination, and customer satisfaction initiatives.
• Assisted with training and supporting team members in a fast-paced retail environment.
• Maintained accuracy in documentation, returns, and service processes.
• Worked collaboratively with multiple departments to ensure efficient customer support.

Police Foundations / Law Enforcement Studies