Marzieh Akbari

Detail-oriented and dedicated Payroll Professional with a solid hands-on background in payroll administration, financial recordkeeping, and office support. Highly skilled in maintaining accurate transaction records, managing confidential data, and delivering exceptional customer service. Driven by a genuine passion for the industry, currently pursuing the Payroll Compliance Professional (PCP) designation to actively adapt international experience to Canadian legislative standards and practices.

Reliable and proficient in MS Office, with a strong commitment to accuracy and data integrity in fast-paced environments.

Customer Service Head Cashier (Part-Time) - Lowe's - RONA+ East Gwillimbury - East Gwillimbury, ON

(2023-05)

• Delivered exceptional customer service, processed high-volume transactions efficiently, and balanced cash drawers with 100% accuracy.
• Assisted customers with product selection and provided informed recommendations across various store departments.
• De-escalated challenging customer interactions with professionalism and strong problem-solving skills to ensure positive outcomes.
• Collaborated closely with store management and team members to streamline daily front-end operations and maintain an inviting retail environment.
• Managed online orders and processed product returns in strict accordance with store policy and guidelines.

Payroll Assistant / Clerk (Part-Time) - Saba Landmark (Remote) - Richmond Hill, ON

(2025-01)

• Assisted in calculating and preparing payroll for a small team of office staff and hourly field workers using MS Excel, verifying manual calculations of statutory deductions (CPP, EI, and income taxes).
• Collected, verified, and organized weekly hours and paper timesheets, allocating labor hours to specific renovation and custom home projects.
• Drafted basic pay slips, compiled payroll summaries, and organized employment records in compliance with Ontario Employment Standards Act (ESA) guidelines.
• Responded to basic employee and subcontractor inquiries regarding work hours and payment dates with confidentiality and professionalism.

Payroll Administrator - Garmapart Company - Tehran, Iran (Remote)

(2020-01 - 2023-04)

• Maintained and reconciled payroll records, including new hires, terminations, salary adjustments, benefits, deductions, and statutory remittances to government agencies.
• Prepared and issued payroll reports such as pay slips, Records of Employment, end-of-service settlements, while ensuring compliance with regulations.
• Addressed payroll inquiries and system discrepancies, ensuring timely resolution of employee concerns and optimizing payroll software functionality.

Payroll Compliance Professional (PCP) - Payroll Compliance - National Payroll Institute (NPI)

Diploma - Advanced Aesthetics (Healthcare/Client Relations focus) - Centennial College (2024)

Certificate - Accounting & Financial Clerical - Iran Technical & Vocational Training Organization (2014)

Bachelor's Degree - Graphic Design - Azad University (2002)