Matthew Grantham

Bilingual customer experience expert with significant experience in multiple fields, always willing to learn.

Bilingual Focus Group Recruiter at Trend Research (2025-03 – Present)

• Make inbound and outbound calls about various research projects
• Screen participants in both English and French according to client's needs
• Add to and update database of focus group panelists across Canada
• Maintaining excellent relations with those selected to participate and explaining Trend's privacy and security policies
• Work closely with manager to hit targets efficiently and quickly

Bilingual Interviewer at Numeris (2022-07 – 2025-02)

• Was a top performer in first-contact, reminder & recruitment calls inviting a subset of the Canadian population to take part in our media research including panels & surveys in French and English
• Collected information regarding participation in weekly radio surveys & in achieving completes in demographic surveys related to radio & television
• Provided exemplary customer service & exceeded call quality every month of employment
• Sat in for my manager when needed to by providing instruction to colleagues on how to proceed and by addressing issues with our members of the organization, including bringing up methodology concerns to upper management
• Ensured the privacy of sensitive information of our respondents in keeping with industry standards

Bilingual Information Officer at Elections Canada (2021-09 – 2021-09)

• Provided information to all electors
• Checked identification and controlled crowd sizes during Election 2021
• Assisted with set-up, take-down & in counting ballots

Clerk in Charge at Safeway (2016-07 – 2021-05)

• Merchandise, stock and face product to shelves
• Aid cashiers during peak business hours
• Provide friendly, helpful customer service both on the grocery floor and at the customer service desk
• Trained new employees on company policies and procedures

Certificate in Canadian Studies – Lethbridge College

Certificate in Public Relations - School of Business – Grant MacEwan University

Bachelor's Degree in Political Science – MacEwan University

College Diploma in Office Assistant - Legal Documents major – MacEwan University (2025-09 – 2026-06)