Mayla Thura
Customer Executive: Retail Store Industry
Talent
Prince Albert, SaskatchewanMember since May 20, 2024
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About
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experience
Cashier, Walmart
November 2022 – Current
- Operated cash register or POS system to process payment through cash, check and credit card.
- Accepted cash and credit card payments, issued receipts, and provided change correctly.
- Answered customer inquiries and provided store information.
- Helped clients locate specific products, replied to questions, and offered product advice.
- Processed sales transactions to avoid long customer wait times.
May 2023- May 2024
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Assisted in monitoring children’s progress by conducting regular observations and assessments as needed.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
November 2017- April 2020
- Answered customer's questions by phone and email, providing company details and policy information as requested.
- Trained and motivated team members to excel in customer service strategies and boost satisfaction levels.
- Applied product and market knowledge to develop customized recommendations for individual customer needs.
- Improved operational efficiency while managing work requests, store inventory, equipment transactions and changes.
August 2019- May 2015
- Addressed patron complaints and quickly resolved payout errors and disputes.
- Supervised gaming tables and surrounding areas to enforce operational policies.
- Established work schedules and station arrangements for daily shifts.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Managed and mentored pit staff, resulting in increased efficiency and improved job performance.
Education
April 24, 2024
Saskatchewan Polytechnic
Prince Albert, SK Canada
Business Management Diploma
March 2017
Baliuag University
Baliuag, Bulacan Philippines
Certificate in Teaching Education
March 1999
Baliuag University
Baliuag, Bulacan Philippines
