Meladine DeMerchant

Retail Store Key Holder - Valleyview Home Hardware / Valleyview Registries - Valleyview

(2006-06 - 2013-02)

Alberta Registry Agent Supervisor, Corporate Registry Agent Level 1 - Valleyview Home Hardware / Valleyview Registries - Valleyview

(2006-06 - 2013-02)

Retail Store Manager - Valleyview Home Hardware / Valleyview Registries - Valleyview

(2018-11 - 2019-12)

Retail Store Manager - Valleyview Home Hardware / Valleyview Registries - Valleyview

(2025-05)

Oversee store operations, train and mentor up to 21 employees, participate in inventory management, develop and implement store policies and procedures, analyze internal and external changes that affect store operations and recommend changes and adjustments
Develop new operational plans and procedures as changes made them necessary
Understand the POS system and procedures related to purchases, ensure cash reports and deposits balance daily, maintain good communications with employer and employees as well as vendors and suppliers
Understand store traffic patterns and schedule staff accordingly, keep aware of competition in the area
Implement new hire onboarding, facilitate prompt settlement of employee complaints and problems, as well as address and resolve customers complaints and concerns
Conduct team meetings in order to discuss problems and review operational objectives and to recognize and commend accomplishments
Develop and train those employees capable of assuming further responsibilities within the company
Establish vacation and time off schedules, develop job descriptions for all employees and keep employees informed of tasks assigned to them
Be accessible to all employees for questions, comments and concerns about their job responsibilities and training
Ensure that all employees gain the knowledge and skills necessary to provide good customer service and to maximize sales with particular attention to add on sales opportunities, and so much more

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