Cashier, Walmart
November 2022 – Current
- Operated cash register or POS system to process payment through cash, check and credit card.
- Accepted cash and credit card payments, issued receipts, and provided change correctly.
- Answered customer inquiries and provided store information.
- Helped clients locate specific products, replied to questions, and offered product advice.
- Processed sales transactions to avoid long customer wait times.
Early Childhood Educator, Hopes Home
May 2023- May 2024
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Assisted in monitoring children’s progress by conducting regular observations and assessments as needed.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
Customer Service Executive, Watson’s Singapore
November 2017- April 2020
- Answered customer's questions by phone and email, providing company details and policy information as requested.
- Trained and motivated team members to excel in customer service strategies and boost satisfaction levels.
- Applied product and market knowledge to develop customized recommendations for individual customer needs.
- Improved operational efficiency while managing work requests, store inventory, equipment transactions and changes.
Casino Pit Manager, Resorts World Manila
August 2019- May 2015
- Addressed patron complaints and quickly resolved payout errors and disputes.
- Supervised gaming tables and surrounding areas to enforce operational policies.
- Established work schedules and station arrangements for daily shifts.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Managed and mentored pit staff, resulting in increased efficiency and improved job performance.
