Md Ehtesham Arif

• In charge of handling phone calls, support emails, faxes, and web requests with professionalism, as well as initiating trouble tickets for addressing all customer inquiries.
• Assisted customers with troubleshooting software applications and connectivity problems such as authentication, connection speed, email configuration and loss of synchronization.
• Engaged with customers who have raised concerns to identify favorable resolutions, and ensure prompt follow-ups to confirm that complaints have been addressed and resolved to their satisfaction.
• Exhibited expertise in value-based solution selling, consistently achieving triumph through cross-functional teamwor

• In charge of handling phone calls, support emails, faxes, and web requests with professionalism, as well as initiating trouble tickets for addressing all customer inquiries.
• Assisted customers with troubleshooting software applications and connectivity problems such as authentication, connection speed, email configuration and loss of synchronization.
• Engaged with customers who have raised concerns to identify favorable resolutions, and ensure prompt follow-ups to confirm that complaints have been addressed and resolved to their satisfaction.
• Exhibited expertise in value-based solution selling, consistently achieving triumph through cross-functional teamwork.

Concordia University - Master of Applied Computer Science