In charge of handling phone calls, support emails, faxes, and web requests with professionalism, as well as initiating trouble tickets for addressing all customer inquiries. • Assisted customers with troubleshooting software applications and connectivity problems such as authentication, connection speed, email configuration and loss of synchronization. • Engaged with customers who have raised concerns to identify favorable resolutions, and ensure prompt follow-ups to confirm that complaints have been addressed and resolved to their satisfaction. • Exhibited expertise in value-based solution selling, consistently achieving triumph through cross-functional teamwor
Experience
In charge of handling phone calls, support emails, faxes, and web requests with professionalism, as well as initiating trouble tickets for addressing all customer inquiries.
Assisted customers with troubleshooting software applications and connectivity problems such as authentication, connection speed, email configuration and loss of synchronization.
Engaged with customers who have raised concerns to identify favorable resolutions, and ensure prompt follow-ups to confirm that complaints have been addressed and resolved to their satisfaction.
Exhibited expertise in value-based solution selling, consistently achieving triumph through cross-functional teamwork.
Education
Concordia University - Master of Applied Computer Science
