Disha Thakkar

I have experience of customer service of more than 5 years..

Kelly connect may-2023- till date Technical support advisor

 Resolving all issues of iOs devices.

 Entering all call activity into an online technical support database and provide documented information to the knowledge base.

 Assist customers who own multiple products that have shared accounts and data.

 Interact with customers troubleshooting and resolving technology inquiries and challenges related to apple products.

Excellanz Education Nov-2022 – may-2023 Customer Relation Executive

 Advise current and prospective students on educational issues.

 Handle a high volume of in-bound & out-bound students’ calls.

 Prepare & distribute necessary information to students regarding the educational programs.

 Conduct seminars on career counseling for students.

IndiaInfo Line Ltd. May 2016 – March-2022 Customer Service Representative

 Handle 60+ customer interactions per day

 Polite service to ensure customer retention and satisfaction

 Answer customer questions quickly and efficiently and increase upsell  Collect source data such as customer names, addresses, phone numbers, and credit card information daily and enter the data into the customer service software.

 Proficient in video conferencing platforms such as zoom and Skype, able to communicate with customers across a variety of channels.

Brillianz Education, Dubai Aug 2013 – April- 2016 Customer Relation Executive

 Advise current and prospective students on educational issues.

 Handle a high volume of in-bound & out-bound students’ calls.

 Prepare & distribute necessary information to students regarding the educational programs.

 Conduct seminars on career counseling for students.

Financial Planning & relationship management – PGD Nov 2009

 Bachelor’s in Science Graduated with CGPA – 7.5/10 April 2008 Gujarat, India