Megan Gregg

Human Resources Management graduate and experienced people leader with a strong background in recruitment, onboarding, employee training, and administrative coordination within fast-paced, customer-focused environments. Recognized for building positive relationships, maintaining confidentiality, and providing exceptional support to employees and leadership teams. Highly organized and detail-oriented, with experience managing multiple priorities, coordinating schedules, maintaining accurate records, and supporting day-to-day operations.

Passionate about creating positive employee experiences and eager to apply strong interpersonal, organizational, and problem-solving skills in a Human Resources role.

Store Manager (previously Supervisor 2020-2025) - Carter's OshKosh (The Genuine Canadian Corp.)

(2020-10)

• Recognized for excellence in team leadership and collaboration with multiple nominations for the "LOVE Award" (2023-2025).
• Selected as one of 100 Managers in both CA and US to partake in an Emerging Leaders Program, designed to invest in top leaders by enhancing their skills and preparing for future growth opportunities
• Built and developed a high‑performing team through continuous coaching, mentorship, and career growth planning, fostering a culture of ownership and accountability, aligned with organizational goals.
• Maintaining Top 5 store ranking nationwide for performance and engagement (Canada, 2026) by translating performance metrics into action and setting clear standards.
• Facilitated structured onboarding, tailored learning plans, and regular feedback sessions to advance individual capabilities and support team success.
• Achieved high retention ratings by championing team development, promoting communicative leadership, and creating pathways for advancement.
• Drove substantial year‑over‑year KPI improvements in sales growth, conversion, and customer service outcomes by leveraging performance data to identify opportunities and deliver targeted coaching.
• Implemented data‑driven performance reviews and action plans to sustain high levels of team effectiveness and service delivery.
• Led the team to achieve top customer satisfaction scores, consistently delivering exceptional guest experiences through empathy‑driven problem‑solving and efficient resolution of escalated concerns.
• Monitored customer feedback and operational metrics to drive continuous improvement in service quality, contributing to brand loyalty and repeat business.
• Executed promotional strategies by updating store displays, signage, and merchandising to align with corporate marketing initiatives.
• Proactively promoted sales, markdowns, and hiring opportunities by leveraging local social media marketing, increasing customer engagement and foot traffic.

Assistant Venue Manager (previously Supervisor) - Magic Memories - previously SharpShooter Imaging (CN Tower)

(2013-08 - 2019-09)

• Assisted in setting a venue record for highest annual NET sales in my first year in management, increasing revenue by 12%.
• Runner-up for the company's "MOJO Award" for demonstrating exceptional leadership, motivation, and team engagement.
• Led sales floor operations, establishing daily targets, motivating staff with performance-based incentives, and optimizing workflows to drive revenue.
• Consistently exceeded monthly sales goals through strategic planning and performance coaching.
• Generated and analyzed business reports (sales forecasts, KPIs, labor budgets), aligning strategy with performance goals.
• Managed scheduling and resource allocation to balance team capacity with peak customer demand, improving service continuity and efficiency.
• Managed full-cycle recruitment and onboarding in ADP; trained and supervised up to 50 staff, implementing performance plans and corrective actions.
• Mentored and coached team members through regular performance evaluations and feedback, leading to consistent improvement in sales and service metrics.
• Provided exceptional guest service as an ambassador for both Magic Memories and the CN Tower, assisting thousands of visitors daily in person and via phone.
• Completed annual customer service training seminars with Canada Lands Company to maintain high service standards.
• Monitored and managed online customer request portals, ensuring timely responses, issue resolution, and customer satisfaction.
• Facilitated client projects, preparing and finalizing invoices for special functions and coordinating professional photo services.
• Led cross-functional collaboration with marketing, sales, and technical support teams to successfully execute promotional campaigns and business initiatives.
• Managed vendor relations and worked within allocated budgets to renovate retail and photography spaces, optimizing customer experience.
• Launched new product offerings, developing staff training programs to drive adoption and increase sales performance.

Diploma - Human Resources Management - McMaster University Continuing Education (2025-08)