Megha

Overall 3 years of professional experience in Customer Service, warehouse operations, and administrative support. Skilled in managing high-volume customer interactions, resolving complex issues, and accurate order fulfillment. Proven ability to maintain strong client relationships, optimize workflows, and support cross-functional teams.

Proficient in CRM systems, MS Office, and inventory management tools. Aspiring for the challenging assignments in the same field; wish to achieve high career growth through a continuous learning process and prove to be an asset for the organization

ACCOUNTING&BOOKKEEPING ASSISTANT - MAPLE LEAF ACCOUNTING SERVICES - TORONTO

(2025-02 - 2026-01)

• Organized financial files and assisted senior accountants with documentation and audit preparation.
• Supported HST calculations, payroll data entry, and documentation required for tax preparation.
• Assisted in preparing financial reports and spreadsheets using MS Excel and accounting software such as QuickBooks.
• Performed monthly bank and credit card reconciliations to ensure accuracy of financial records.
• Processed invoices, recorded payments, and tracked outstanding balances for multiple client accounts.
• Maintained day-to-day bookkeeping records including accounts payable and accounts receivable transactions.

CUSTOMER SERVICE REPRESENTATIVE - CONCENTRIX - OSHAWA, ONTARIO

(2024-06 - 2024-08)

• Managed 60–80 inbound calls per shift, assisting customers with product inquiries, billing issues, and service setup.
• Trained and mentored 3 new hires during onboarding, improving average call resolution time by 20% in my sub-team.
• Utilized CRM systems and knowledge base tools to maintain accurate customer records and track follow-ups; consistently maintained data-entry error rate below 2%.
• Handled complex customer issues with professionalism and empathy, often dealing with billing discrepancies, technical issues, and service cancellations.
• Contributed to a collaborative team environment by sharing best practices and call-handling tips with colleagues.
• Maintained full compliance with company protocols, data privacy policies, and call quality standards.

CUSTOMER SERVICE REP - FLOW WATER INC. - AURORA, ONTARIO

(2023-08 - 2024-05)

• Handled customer inquiries and order issues, ensuring prompt and effective resolutions
• Coordinated with logistics and warehouse teams to track shipments, manage inventory, and resolve delivery concerns
• Maintained accurate records and supported shipping documentation, contributing to smooth order fulfillment and customer satisfaction

WAREHOUSE ASSOCIATE - HOME DEPOT - MISSISSAUGA

(2022-01 - 2023-08)

• Work on RF scanner for scanning products while maintaining high scan rates
• Work as a problem solver to rectifying items related issues.
• Work on primary sorting to send the orders on various lines
• Sorting and scanning on different lines according to the areas
• Ensure all customer orders are shipped to customers in a timely manner in adherence to delivery schedules.
• Organize workforce accordingly to ensure orders are processed efficiently effectively.

OFFICE ADMINISTRATOR - PEHAL ASSOCIATES - MOHALI, INDIA

(2021-12 - 2022-11)

• Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents.
• Perform accounting tasks
• Communicate actively with supervisors and operators in order to properly handle desired business levels.
• Complete papers and documents in a timely and accurate manner.

HR Marketing & Entrepreneurship - HR Marketing & Entrepreneurship - Trent University: Durham Campus (2023-01 - 2024-07)

Bachelor of Commerce - Computer Application - DAV College for Girls (2016-04 - 2019-08)