IT Support Specialist
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I have 6 years of IT Service management experience and technical support services. I am flexible and resourceful team player who takes ownership of operational issues as well as adapts to new environments quickly with a positive learning attitude.
I have 4.5 years of experience in Pivotree as Support System Specialist role whose main task was to handle Jira support tickets( IT Incidents,Changes,Problems and Knowledge base documentation).
I have 2.8 years of experience in Hexo Corp as IT Services Coordinator role whose main task was to be change manager (to handle change request tickets ,coordinate CAB meetings with inter departments bring changes to efficient closure) and procurement coordinator tracking IT inventory budget expenses.
