Melanie Gallardo

Responsible for training new employees in the company. Coordinate daily activities to staff to maintain the flow of the shift. Handling customer complaints

Food Service Supervisor - Tim Hortons

(2020-02)

• Responsible for training new employees in the company.
• Coordinate daily activities to staff to maintain the flow of the shift.
• Handling customer complaints
• Responsible to maintain the working standard of every shift.

Medical Office Assistant Practicum - PrimeCare Clinic of Terwillegar

(2026-03 - 2026-04)

• Provided courteous front-desk service by greeting patients and directing them appropriately.
• Scheduled, rescheduled, and confirmed patient appointments using the Healthquest EMR system.
• Registered patients and verified demographic and health insurance information.
• Answered multi-line phone calls and responded to patient inquiries in a professional manner.
• Maintained accurate electronic medical records by entering, updating, scanning, and filing patient documents.
• Assisted with referrals, requisitions, and administrative support for physicians and clinic staff.
• Managed patient information while maintaining confidentiality and following Alberta Health Information Act (HIA) requirements.
• Supported efficient clinic operations by prioritizing tasks in a fast-paced medical environment.

Food Service Supervisor - Quiznos Sub

(2016-09 - 2019-05)

• Handling cash transactions.
• Co-ordinate activities of staff who prepare and portion food; Prepare and submit reports
• Maintain records of stock, repairs, sales and wastage; Establish work schedules;
• Check production and keep records in order to accurately plan production requirements and requisition supplies and equipment as needed.
• Establish methods to meet work schedules.

Food Counter Attendant - Tim Hortons

(2014-01 - 2016-01)

• Taking customers' orders.
• Assemble and prepare food and food orders.
• Portion and wrap food or place it directly on plates for service to patrons, and package takeout food.
• Serve customers at counters or drive thru windows.
• Stock refrigerators and keep records of the quantities of food used.
• Preparing baked foods and must be able to follow standard recipes for baked goods.
• Check production and keep records in order to accurately plan production requirements and requisition supplies and equipment as needed.
• Cleans and sanitizes workstations and equipment.

Medical Office Assistant with Health Unit Coordinator (2025-04 - 2026-04)

Diploma in Hospitality Management (2016-09 - 2018-08)

Bachelor of Science in Hotel Restaurant & Management (2007-06 - 2011)