Melika Mohamadi

Energetic, reliable, and customer-focused professional with 8+ years of experience in customer service, sales support, product recommendations, order coordination, and fast-paced customer-facing environments. Strong fit for a Team Member role requiring friendly service, order taking, POS system learning, menu item assembly support, cleanliness, restocking, teamwork, and calm performance during busy periods. Known for positive attitude, punctuality, strong communication, attention to detail, and willingness to learn brand standards.

Fully available for full-time or part-time schedules, including evenings, weekends, holidays, opening/closing shifts, and busy service periods.

Sales Specialist - Çetin Civata A.Ş. - Istanbul, Turkey

(2023-10 - 2026-03)

• Delivered professional customer support in a fast-paced industrial environment, responding to customer requests, order status questions, and service-related needs.
• Coordinated orders, documentation, delivery follow-up, and internal communication with sales, production, logistics, and technical teams.
• Maintained accurate customer and order information using CRM-based sales processes and Microsoft Office tools.
• Built strong customer relationships through clear communication, reliable follow-up, problem solving, and a service-oriented attitude.
• Handled changing priorities calmly while supporting multiple customers and internal teams at the same time.

Customer Service Representative - Safir Parfum - Tehran, Iran

(2018-06 - 2021-06)

• Greeted customers, answered questions, recommended products, and provided friendly front-line service in a high-traffic retail environment.
• Supported customer purchases by explaining product options, listening carefully to needs, and creating a positive in-store experience.
• Assisted with promotions, product presentation, store organization, and maintaining a clean and welcoming sales area.
• Worked effectively with team members during busy periods while staying polite, patient, organized, and customer-focused.

Beauty Sales Consultant - Roja Parfums - Tehran, Iran

(2016-06 - 2018-06)

• Provided personalized customer service and product guidance based on customer preferences, needs, and purchasing goals.
• Created a warm and professional customer experience through friendly communication, patience, and strong product knowledge.
• Maintained trust with customers by staying attentive, service-minded, and detail-oriented throughout each interaction.

Bachelor's Degree - Public Administration - Islamic Azad University, Central Tehran Branch