Melissa Jackson

Dedicated and eager professional seeking an opportunity to develop new skills, contribute to team success, and build a long-term career with a reputable organization.

Lead Program Coordinator - Sesheme Foundation - Scarborough, ON

(2021-01 - 2026-12)

• Created structured plans and organized documentation for both virtual and in person camps and programs
• Coordinated group activities and provided support to families and youth
• Assisted in virtual outreach efforts to engage with senior clients
• Served as first point of contact for program participants
• Maintained accurate participant records, documentation, and program files while ensuring confidentiality of sensitive personal information

Customer Service Representative - Rogers - Pickering, ON

(2018-01 - 2021-12)

• Assisted customer with account inquiries, billing questions, and service-related concerns
• Provided exceptional customer service by resolving issues efficiently and professionally
• Educated customers on products, services, promotions, and account options to meet their needs, and processed account changes as needed

Youth Program Assistant - Malvern Family Resource Centre - Scarborough, ON

(2015-01 - 2019-12)

• Assisted in providing exceptional client service and building rapport with diverse youth and families
• Maintained and organized records and materials to support smooth program operations
• Adapted quickly to changing needs, demonstrating flexibility and problem-solving skills
• Encouraged youth participation through mentorship and positive reinforcement

Advanced Diploma - Child and Youth Care - Centennial College (2020-01 - 2022-12)

Ontario Secondary School Diploma - Lester B. Pearson C.I. (2015-01 - 2019-12)